VIEWER don't launch in Windows 10

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Posts: 2

Quent12b0

Registered

Nov 28, 2019 10:48 pm

(@quent12b0)

New Member

Joined: 1 year ago

Hi,

I've installed spacedesk VIEWER in my Windows 10 computer.

When I want to start it, it show me a white window and close it immediately.

How to cure it?

Thanks

Topic Tags

Windows 10 Viewer app crash

3 Replies

Posts: 2472

spacedesk Lea

Moderator

Nov 29, 2019 2:31 pm

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @quent12b0,

For further analysis, could you please send us the following:
1. Dxdiag file - run dxdiag.exe on your Windows 10 machine where you installed the viewer, click "Save All Information", save the output file (dxdiag.txt).

2. spacedesk viewer trace log file (if available)
   - download the debugview here then run the Dbgview.exe (as administrator) on your Windows 10 computer, make sure to check the Capture tab -> Capture Win32 and Capture Events
   - try to run the windows viewer while debugview is running
   - check if debugview shows spacedesk viewer traces e.g. "SA [xxxx:xxxx] : SA....."
   - if there's a trace, please save the log file.

Save both files in one folder, then right-click Send to -> Compressed (zipped) folder, then attach the zipped file on your next reply.

Looking forward to your feedback.

Posts: 2

Quent12b0

Registered

Nov 29, 2019 3:04 pm

(@quent12b0)

New Member

Joined: 1 year ago

Hi @spacedesklea

Thanks for you help but, since I've started my computer today, the Viewer application now works normally, I don't know why (I haven't do anything, I've just start the Viewer this morning).

Thanks anyway

Posts: 2472

spacedesk Lea

Moderator

Nov 29, 2019 3:09 pm

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @quent12b0,

We are glad to know that it's working now.
In case you encounter any issues or if you have suggestions for improvements just let us know.
We are always glad to receive user feedback.

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[Solved] VIEWER don't launch in Windows 10

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