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Uninstall/Repair doesn`t work  


Zetlex
Posts: 1
Registered
(@zetlex)
New Member
Joined: 3 months ago

Hello,

about one or two weeks ago I installed Spacedesk and it just doesn`t work. The Installation might be damaged I guess. If I search for spacedesk then I just get the installer but when I click it I can only repair or delete Spacedesk. I tried to reinstall it as well as repairing it, the problem is, that the progress of removing the program stops tdoing anything after about 15%. I gave it about 10 hours but nothing changed.

The .msi file is called: spacedesk_driver_Win_10_64_v0978_BETA.msi

My OS: Windows 10 Home Build 19041.685

My Hardware(if it should be relevant):

CPU: I5 10500KF

GPU: MSI RTX 2060 Super Gaming X

MB: MSI z490-A pro

RAM: 32gb G.Skill Aegis(3200 mHz)

Installation is on a M.2 SSD with ~130 GB free space left

 

Sry if my englisch isn`t the best `:D

 

1 Reply
spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @zetlex,
Could you please check the Uninstall on Windows Primary Machine -> Troubleshooting Uninstall -> Step 2:Try Microsoft Fix chapter in our user manual https://spacedesk.net/user-manual/.

If it did not help, could you please send us the following for further analysis:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.
PS: Attach option should be visible on your side after your second post.

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