Facebook Like Button

Welcome Visitor! Please Login or Register
Share:
Notifications
Clear all

Uninstall error  


zenyx123
Posts: 5
Registered
(@zenyx123)
Active Member
Joined: 2 weeks ago

I am trying to uninstall space desk but I get an error when uninstalling from the control panel. "The installation package did not open" or "The older version of spacedesk Windows DRIVER cannot be removed"

Topic Tags
8 Replies
spacedesk Lea
Posts: 1565
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @zenyx123

For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
PS: Attach option should be visible on your side after your second post.

Reply
zenyx123
Posts: 5
Registered
(@zenyx123)
Active Member
Joined: 2 weeks ago

Ok I will do that

Reply
zenyx123
Posts: 5
Registered
(@zenyx123)
Active Member
Joined: 2 weeks ago

here

Reply
zenyx123456
Posts: 1
Registered
(@zenyx123456)
New Member
Joined: 7 months ago

Can you help me

 

Reply
spacedesk Lea
Posts: 1565
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @zenyx123,
Apologies for the delayed reply. Thanks for sending the requested files.
Please try to uninstall the old spacedesk driver v0942 on your primary machine using this msi installer here.
Then let us know if it works.

Reply
zenyx123
Posts: 5
Registered
(@zenyx123)
Active Member
Joined: 2 weeks ago

It's in romanian but it's the same error

Reply
spacedesk Lea
Posts: 1565
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @zenyx123,
Thanks for quickly trying it.

Have you already tried to reboot your primary machine and try again with uninstall?
If it still did not work, could you please try the Troubleshooting Uninstall chapter - Step 2: Try Microsoft Fix in our user manual https://spacedesk.net/user-manual
Please use the product code for 0942 msi installer below if needed.
spacedesk_driver_Win_10_64_v0942_BETA.msi:{E7EE6A41-8061-423C-9C45-06BF834AE2B2}

Reply
zenyx123
Posts: 5
Registered
(@zenyx123)
Active Member
Joined: 2 weeks ago

I used the <a href=" removed link " target="_blank" rel="noopener noreferrer">Microsoft Fix and it worked but I still got the app in my pc but I cant find it in Programs and features.

Reply

spacedesk forum footer

Copyright © 2020 spacedesk Support Forum