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[Solved] Uninstall error  


zenyx123
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I am trying to uninstall space desk but I get an error when uninstalling from the control panel. "The installation package did not open" or "The older version of spacedesk Windows DRIVER cannot be removed"

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spacedesk Lea
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Hi @zenyx123

For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
PS: Attach option should be visible on your side after your second post.

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zenyx123
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Ok I will do that

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zenyx123
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here

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zenyx123456
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Can you help me

 

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spacedesk Lea
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Hi @zenyx123,
Apologies for the delayed reply. Thanks for sending the requested files.
Please try to uninstall the old spacedesk driver v0942 on your primary machine using this msi installer here.
Then let us know if it works.

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zenyx123
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It's in romanian but it's the same error

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spacedesk Lea
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Hi @zenyx123,
Thanks for quickly trying it.

Have you already tried to reboot your primary machine and try again with uninstall?
If it still did not work, could you please try the Troubleshooting Uninstall chapter - Step 2: Try Microsoft Fix in our user manual https://spacedesk.net/user-manual
Please use the product code for 0942 msi installer below if needed.
spacedesk_driver_Win_10_64_v0942_BETA.msi:{E7EE6A41-8061-423C-9C45-06BF834AE2B2}

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zenyx123
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I used the <a href=" removed link " target="_blank" rel="noopener noreferrer">Microsoft Fix and it worked but I still got the app in my pc but I cant find it in Programs and features.

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spacedesk Lea
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Hi @zenyx123,

Posted by: @zenyx123

but I still got the app in my pc

Where did you find the app? Can you send us the screen shot?

After the Microsoft Fix, could you please try to run the 0942 msi and check if you can properly remove spacedesk?

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zenyx123
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zenyx123
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zenyx123
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the app is removed from the control panel but the pc still runs it

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zenyx123
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the app is removed from the control panel but the pc still runs it

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zenyx123
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spacedesk Lea
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Hi @zenyx123,

Option 1: Please try to uninstall spacedesk using the msi installer not in the control panel.
Just run the msi installer then check if there's a "Remove" button (in the upon clicking the Next button), please check the attached image.
If there's no "Remove", then please cancel the installer window.

Option 2: If #1 does not help, then try the "Uninstall spacedesk" shortcut in C:\Program Files\datronicsoft. Just click it to run.

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zenyx123
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I cant see any remove button. 
In the image bellow you can see "This option is only available if there are programs installed"

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zenyx123
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I got that error when running the uninstall shortcut

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spacedesk Lea
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Hi @zenyx123,
Then please try the Manual Uninstall (Troubleshooting only) chapter in our user manual
https://spacedesk.net/user-manual.

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zenyx123
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It worked, thank you very much!

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