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Unable to connect t...
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Unable to connect to screen, error code  

Posts: 1
New Member
Joined: 1 year ago

Error Code: [-, -, -, 2, 0]

Error Info: [-, -, -, 0, 4]

Connected time: 00:00:00

1 Reply
spacedesk Lea
Posts: 1867
Illustrious Member
Joined: 2 years ago
Hi @mark,
Did you notice any error bubble message on your primary machine upon connection attempt?
For assistance, please also refer to the Troubleshooting Network Connection -  Connection Error chapter in our user manual.
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply, along with the following info below:
Primary machine
- operating system (Windows 7 / 8.1 / 10)
- graphics adapter (AMD / Intel / Nvidia / Microsoft Basic Display)
- network type (wired / wireless/ USB tethering / wifi direct)
Secondary machine
- client type (Android / iOS / Windows / HTML5)
- network type (wired / wireless/ USB tethering / wifi direct)

Looking forward to your feedback.
For further questions and/or discussions, please don't hesitate to contact us.

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