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The firewall cannot connect  


LEM
Posts: 3
 LEM
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(@lem)
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Joined: 1 month ago

没有连接的Android

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spacedesk Lea
Posts: 976
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(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @lem,

For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save All Information", save the output file(dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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LEM
Posts: 3
 LEM
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(@lem)
New Member
Joined: 1 month ago

LOG

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LEM
Posts: 3
 LEM
Registered
(@lem)
New Member
Joined: 1 month ago
Reply
spacedesk Lea
Posts: 976
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @lem,
Thanks for sending us the requested files.
Based on the logs, spacedesk driver installed successfully, but it seems that it there's an access denied error when adding an exception rule for spacedeskService on your third party firewall settings.
Is it a 360 Total Security antivirus software?

For now, we suggest the following steps:
1. Temporarily disable your antivirus software while installing spacedesk.
Note: This is just to get past the driver installation procedure.
2. Enable again your antivirus once the spacedesk installation succeeded.
3. Open your third party firewall settings and manually add an exception rule for C:\Windows\System32\spacedeskService for Private and Public network, to allow incoming and outgoing spacedesk connection.

After the steps above, you can now try to connect your spacedesk Viewer app to your primary machine.

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