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specedesk doesn't work on my iphone11  


howard2503
Posts: 5
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(@howard2503)
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Joined: 7 months ago

Error Code: [-, -, -, 2, 0]

Error Info: [-, -, -, 0, 4] 

Connected time: 00:00:00

primary machine win10 64-bit

my ipad and laptop work well with the primary machine

7 Replies
spacedesk Lea
Posts: 1591
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(@spacedesklea)
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Joined: 2 years ago

Hi @howard2503,
Did you connect on your iPhone11 while the viewer on iPad is connected?

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howard2503
Posts: 5
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(@howard2503)
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Joined: 7 months ago

yes, I tried to connent them simutanously.

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spacedesk Lea
Posts: 1591
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(@spacedesklea)
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Joined: 2 years ago

Hi @howard2503,
Can you try to connect the viewer on your iPhone11 first?

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howard2503
Posts: 5
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(@howard2503)
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Joined: 7 months ago

now the viewer on my iphone cannot detect the primary machine. I cannot manually add IP either.

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spacedesk Lea
Posts: 1591
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @howard2503,
Ok, this is still a known issue in iOS viewer app - sometimes it can discover the primary machine and sometimes not.
We are currently reimplementing our iOS viewer app with the new architecture.
Hopefully this will fix various bugs including yours.
We will let you know as soon as we have it on the App Store.

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howard2503
Posts: 5
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(@howard2503)
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Joined: 7 months ago

thanks, it is really a good app. looking forward to see the bugs fixed

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spacedesk Lea
Posts: 1591
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @howard2503,

Please try our most recent spacedesk iOS Viewer app v1.0.36 from the App Store.
Then let us know if the viewer can discover now the primary machine and can connect.

Looking forward to your feedback.

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