i have been trying to install facebook on my windows 10 laptop but the installation does not complete. It says there was an error and stops.
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Jan 18, 2020 11:25 pm
14 Replies
Jan 20, 2020 1:09 pm
trying to install facebook
Hi @aryan,
Could you please clarify, is it facebook? or spacedesk?
If there's an installation error in our spacedesk MSI installer, could you please tell us the exact error message or maybe send us the screenshot, just attach it on your next reply.
For further analysis, could you also please send us the spacedeskSetup.log file located in C:\Users\Public.
Jan 20, 2020 6:52 pm
yes I meant spacedesk.. sorry about that
Jan 22, 2020 9:52 am
Hi @aryan,
Thank you for sending the requested files.
Could you please try the following steps below:
- Open the Local Group Policy Editor window, just run Command Prompt as Admin, type "gpedit" then enter
- Go to Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions
- Check if the item "Prevent installation of devices using drivers that match these device setup classes" is enabled.
If it's enabled, please double click it then click "Disabled" button -> Apply the changes and close the window.
After the steps above, please try again with the spacedesk installation.
Could you please try the following steps below:
- Open the Local Group Policy Editor window, just run Command Prompt as Admin, type "gpedit" then enter
- Go to Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions
- Check if the item "Prevent installation of devices using drivers that match these device setup classes" is enabled.
If it's enabled, please double click it then click "Disabled" button -> Apply the changes and close the window.
After the steps above, please try again with the spacedesk installation.
Looking forward to your feedback.
Jan 22, 2020 3:59 pm
I tried the steps you mentioned above. The result is still the same. I get the same error message as before.
Jan 23, 2020 4:20 pm
Hi @aryan,
Thanks for the feedback.
For further analysis, could you please send us the following files from your primary machine:
- setupapi.dev.log file located in C:\Windows\INF folder
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
For further analysis, could you please send us the following files from your primary machine:
- setupapi.dev.log file located in C:\Windows\INF folder
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
Jun 03, 2020 2:12 pm
also this
Jun 03, 2020 2:19 pm
...
Jun 03, 2020 2:38 pm
Since the log file size is greater than 3MB, I am splitting them into two text files. The files did not get uploaded i the previous post.
Jun 03, 2020 3:24 pm
Hi @aryan,
Thanks for sending the requested files.
Based on the log file, the installation of spacedesk device is forbidden by system policy.
Is your primary machine personal or company property?
Based on the log file, the installation of spacedesk device is forbidden by system policy.
Is your primary machine personal or company property?
Jun 03, 2020 4:03 pm
Personal Property
Jun 04, 2020 10:15 am
Hi @aryan,
Could you please try the following steps below:
- Open the Local Group Policy Editor window, just run Command Prompt as Admin, type "gpedit" then enter
- Go to Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions
- Check if the item "Prevent installation of devices using drivers that match these device setup classes" is enabled.
If it's enabled, please double click it then click "Disabled" button -> Apply the changes and close the window.
After the steps above, please try again with spacedesk.
Looking forward to your feedback.
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