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Spacedesk server (v. 0.9.43) not working (Windows 10) Cannot connect (Connections : 0)  


Keggi
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Spacedesk server (v. 0.9.43) not working (Windows 10).

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Keggi
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When trying to connect with Android and Viewer (WIN10) (Both latest versions) there are no connections (Connections : 0). The viewers discovers the server and try to connect. After connection there is black screen that says "Connected - Display OFF".

There is no second display available in display settings.

Spacedesk (at least earlier versions) worked in same network environment and nothing is changed there.

I tried also restarting display device in device manager, but this did not help.

The only thing that I found a little strange is that I cannot restart the Spacedesk service in services.msc. It seems to hang in stopping.

My DxDiag.txt attached.

 

Any other tips or ways to debug?

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Keggi
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It seems that I was not able to attach file earlier...

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Keggi
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No solution yet but some testing: No error codes that I have seen. Restarted all devices several times. Tried different settings and resolutions.

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Keggi
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Some further checking:

SpacedeskService is running and spacedesk SERVER window shows spacedesk ON status.

No VPN is running at the moment. The VPN I am using did not trouble SpaceDesk earlier, though.

Cheked Windows Firewall that there are private and public access to Spacedesk. No filtered packages appearing when connecting.

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spacedesk Lea
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Hi @keggi,
Thanks for sending your dxdiag info.
Yes, it seems that the display off issue is caused by a hanging spacedeskService.
As of now we cannot reproduce the same issue on our side, so we will need more info on your side.
Can you tell us the previous working version of spacedesk on your machine before your update to latest v0943?
Does the Display OFF issue immediately happen on first time connect after updating to v0943?

Can you try to open the task manager, find the spacedeskService then try to "End task" it, then after that, try again to resart it on services.msc.
Please let us know if you still get the display off + hanging spacedeskService.
Looking forward to your feedback.
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Keggi
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Hi Lea! Thanks for the reply.

Unfortunately I do not remember the last working version. I have waited for "couple of version" for new working release. I can test older versions if you have them available.

Issue happens immediately, so I have not had any working connection since.

I have ended task (Task manager) and started it again (services.msc). This works and no errors but the connection does not work.

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spacedesk Lea
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Hi @keggi,
Thanks for the feedback.
Can you send us the spacedeskSetup.log file located in C:\Users\Public?
If it's not too much to ask, we would like you to provide us a debug traces during this issue.
Please confirm if it's ok for you, then we will send you some instructions on how to get debug traces on my next post.
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Keggi
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Yes. This is the log and debugging would be ok for me.

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Keggi
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Trying to attach the log.

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Keggi
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Trying to attach the log.

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spacedesk Lea
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Hi @keggi,

Thanks for sending the setup log file.

Please follow the steps below on how to get spacedesk server error traces:
1. Download 2019_spacedesk_server_debugging.zip here.
https://www.dropbox.com/s/eo8tol94pzh0u3n/2019_spacedesk_server_debugging.zip?dl=0

2. Extract files from 2019_spacedesk_server_debugging.zip, and in there you will find:
- spacedesk_DebugON.cmd - to enable error trace of spacedesk
- spacedesk_DebugOFF.cmd - to disable error trace of spacedesk
Please right-click the spacedesk_DebugON.cmd and run as administrator on your primary machine.

3. Download a DebugView application which is available here http://live.sysinternals.com/Dbgview.exe

4. Run the Dbgview.exe as administrator on your primary machine.

5. On DebugView Capture tab, make sure to check:
- Capture Win32
- Capture Global Win32
- Capture Events

6. While DebugView is open, run "services.msc" then find spacedeskService then right-click -> Restart. (Or if it's hanging, try to "End task" it on task manager then Start it on services.msc)
You should find spacedesk traces by now on DebugView (e.g "SI: xxx, SE: xxx, SN: xxx, etc").

7. Then try to connect the spacedesk client again (even if it fails to connect).
Please save the logs and send it to us for further analysis.

7. After getting the logs, please disable again the spacedesk traces by running the spacedesk_DebugOFF.cmd, then restart again the spacedeskService in services.msc.

Looking forward to your feedback.

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Keggi
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Here is the log.

Tried to stop --> Hanging
Stop in task manager
Start --> Starts fine (no errors)
Trying to connect (No log lines that I noticed?)
Also couple of restarts...

I did not remove any lines but maybe note if there is any sensitive information so I will remove the file from the forum.

Please let me know If the log is not good and something else is needed!

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spacedesk Lea
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Hi @keggi,

Thanks you for sending the log file. We are currently analyzing it.
What is your network connection type between primary and secondary machine?
Is it over the wireless network? Or USB tethering? Or WiFi Direct/Mobile hotspot?

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Keggi
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Wifi. My private wlan and network. Nothing special and as I mentioned the software has worked before.

I forgot to mention that I ran the test with VPN on. I can send you a new log file with VPN off and after restart.

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spacedesk Lea
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Hi @keggi,

Thanks for the info.
Yes, please send us a new log file with your VPN OFF.

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Keggi
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Hi Lea,

Here is the log without VPN. Sequence:

Turn service on
Try to connect (issue)
Turn service off (hang)
End task
Turn service on
Try to connect (issue)

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spacedesk Lea
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Hi @keggi,

Thanks for sending a new logs.
We noticed that you have a disabled MirrorOp driver on your machine.
Was it installed before with the working old spacedesk version?
Or did you recently installed it?

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Keggi
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Hi! Sorry for delay.

It has been / was installed when the Spacedesk was working earlier.

Same issue persists with and without this driver enabled. I tried to disable this for testing purposes, but it was no help.

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spacedesk Lea
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Hi @keggi,

Thanks for the info.
We will continue analyzing the issue and get back to you as soon as we have a potential fix for the hanging spacedeskService.

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Keggi
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Dear Lea,

I tried to install v0.9.44.

It was interesting that I was able co make connection after install (Connections 1) but there was no picture or display available in (Win10) settings.

After restart I was not able to connect again (Connections 0).

Still waiting for any ideas...

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Keggi
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To add to last: I am still not able to restart the SpacedeskService without hang.

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spacedesk Lea
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Hi @keggi,
Can you tell us your android device's info (e.g. brand, android version, native screen resolution)?
Can you also quickly try to connect using spacedesk HTML5 Viewer?
Just open a web browser on your android device (e.g. Google Chrome) then go to http://viewer.spacedesk.net/ then try to connect to your PC's IP address. Then let us know if you still get the same issue.

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Keggi
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Hi!

I have tried with several android devices: Samsung Galaxy Tab Pro 12, Samsung Galaxy Tab S10.5, Oneplus 6T.

No connection with HTML5 viewer either. 

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Keggi
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I tried also with second Win10 device (complete different setup and hardware) with the same results.

If you have any tips with the network I am able to try to tweak somethins...

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