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Spacedesk not working  


Bharta
Posts: 4
Registered
(@bharta)
New Member
Joined: 3 weeks ago

Hey spacedesk support whenever i connect my tab to my laptop it always disconnects and says error code 2-5 error info- 0-5

6 Replies
spacedesk Lea
Posts: 1883
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @bharta,

What is the connection time(below the error code)?
Did you notice any error notification in primary machine upon connection attempt?
Did you install the most recent spacedesk Driver v0.9.78?

Can you also send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Reply
Bharta
Posts: 4
Registered
(@bharta)
New Member
Joined: 3 weeks ago
Posted by: @spacedesklea

What is the connection time(below the error code)?
Did you notice any error notification in primary machine upon connection attempt?
Did you install the most recent spacedesk Driver v0.9.78?

Can you also send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

the error code is 2-5 error info 0-5 disconnected by server error
yes i did recieve a notification it shows incompatible driver
i dont know how to check the driver if you tell so i will surely do sorry

Can you also send us the following details:
Primary Machine
- operating system windows 10
- graphics adapter intel
- network connection type Wi-Fi

Secondary Machine
- Viewer type android
- network connection type wireless

Reply
Bharta
Posts: 4
Registered
(@bharta)
New Member
Joined: 3 weeks ago
Posted by: @spacedesklea

What is the connection time(below the error code)?
Did you notice any error notification in primary machine upon connection attempt?
Did you install the most recent spacedesk Driver v0.9.78?

Can you also send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

the error code is 2-5 error info 0-5 disconnected by server error
yes i did recieve a notification it shows incompatible driver
i dont know how to check the driver if you tell so i will surely do sorry

Can you also send us the following details:
Primary Machine
- operating system windows 10
- graphics adapter intel
- network connection type Wi-Fi

Secondary Machine
- Viewer type android
- network connection type wireless @spacedesk Lea

Reply
spacedesk Lea
Posts: 1883
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @bharta,

Did you install splashtop before?
If yes, please uninstall it then reboot your primary machine before connecting spacedesk viewer.
For more info please check Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.

Reply
Bharta
Posts: 4
Registered
(@bharta)
New Member
Joined: 3 weeks ago

Hey @spacedesk lea i had splashtop installed but i tried it again by unintalling and rebooting noe the problem is it is showing connected display off but i have my display on pls help me

Reply
spacedesk Lea
Posts: 1883
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @bharta,

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by trying to connect the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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