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Spacedesk not working since new Windows update.  


Umped
Posts: 3
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(@umped)
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Joined: 1 week ago
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spacedesk Lea
Posts: 2058
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(@spacedesklea)
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Joined: 2 years ago

Hi @umped,

Can you tell us more about the issue?
What is the connection time below the error code?

Can you send us the details of the following:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

FYI: Apologies for the inconvenience.
Your initial post seems lost, we have recovered it and it's now visible.
However we cannot recover the original content.

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Umped
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(@umped)
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Hey the connected time says one second and I am running on Windows 10  nvidia  with a wired connection and on the viewer it is an android with a wired connection
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spacedesk Lea
Posts: 2058
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(@spacedesklea)
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Joined: 2 years ago

Hi @umped,

Did you recently update to Windows 10 (from old Windows 7/8.1)?
If yes, was spacedesk already present before on your old Windows 7/8.1?

Did you notice any error notification on primary machine upon connection attempt?

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Umped
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(@umped)
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I have been on windows 10 the whole time and there was no error notification, the screen only flickered black

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Umped
Posts: 3
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(@umped)
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Joined: 1 week ago

I have been on windows 10 the whole time and there was no error notification, the screen only flickered black

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @umped,
Thanks for the feedback.

For further analysis, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the black screen issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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