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Spacedesk freezes on android  


tasjam
Posts: 5
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(@tasjam)
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Joined: 7 months ago

While using spacedesk on Windows 10 laptop and Android Tablet v 10, the screen freezes on the android tablet. I cannot use it at all.

thanks

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spacedesk Lea
Posts: 2724
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(@spacedesklea)
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Joined: 2 years ago

Hi @tasjam,

Is spacedesk connected over wireless or wired network?
Can you check in display settings if secondary display is still attached while the screen is frozen on your android viewer app?
Does the spacedesk SERVER window indicates that there's still connected display?

Is your graphics adapter on primary machine Nvidia?
If yes, is Nvidia ShadowPlay/screen recording/instant replay running?

 

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tasjam
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(@tasjam)
Joined: 7 months ago

Active Member
Posts: 5
Posted by: @spacedesklea

Hi @tasjam,

Is spacedesk connected over wireless or wired network?
Can you check in display settings if secondary display is still attached while the screen is frozen on your android viewer app?
Does the spacedesk SERVER window indicates that there's still connected display?

Is your graphics adapter on primary machine Nvidia?
If yes, is Nvidia ShadowPlay/screen recording/instant replay running?

 

Spacedesk connected over wireless
When screen freezes, secondary display not showing up
I cannot check the server, since the whole thing is frozen
Graphics adapter is Nvidia GeForce MX330 and also Intel Iris Plus graphics. Now I also have the spacedesk graphics adapter.
I don't know if the shadowplay/screen recording/instant replay is running or not.

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tasjam
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Joined: 7 months ago

I don't have the GEforce experience from NVidia, so the shadowplay etc is not on. I think.

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spacedesk Lea
Posts: 2724
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(@spacedesklea)
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Joined: 2 years ago

Hi @tasjam,
Thanks for checking.
Can you still recover the main display after disconnecting the viewer app?

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tasjam
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Active Member
Posts: 5
Posted by: @spacedesklea

Hi @tasjam,
Thanks for checking.
Can you still recover the main display after disconnecting the viewer app?

Do you mean on my laptop? Yes, I can get whatever program I have put on the spacedesk second screen to comeup on my laptop when I disconnect the viewer app.

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spacedesk Lea
Posts: 2724
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(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @tasjam,
Ok thanks for the info.
Could you please quickly try our most recent spacedesk Driver version 0.9.77 on our website https://spacedesk.net/.
If the problem still persist, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.
Looking forward to your feedback.

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tasjam
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Joined: 7 months ago

Active Member
Posts: 5
Posted by: @spacedesklea

Hi @tasjam,
Ok thanks for the info.
Could you please quickly try our most recent spacedesk Driver version 0.9.77 on our website removed link
If the problem still persist, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.
Looking forward to your feedback.

OK, will check it and send you the file. Have a meeting on Saturday, will use during that, and send the required file.

thanks for the help.

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OmarHayes
Posts: 2
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(@omarhayes)
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Joined: 4 months ago

A similar problem happened with my Android device!

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OmarHayes
Posts: 2
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(@omarhayes)
New Member
Joined: 4 months ago

the application that I have problem with is CamScanner, <a href=" removed link " target="true">see here

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spacedesk Lea
Posts: 2724
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(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @omarhayes,
link is not allowed to post due to security issue.
Do you have spacedesk viewer app connected?
To further analyze the issue, can you send us the following primary machine details:
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

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