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Spacedesk Driver Installation  


gunter9999
Posts: 7
Registered
(@gunter9999)
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Joined: 1 month ago

 

Hello,

I can't install the spacedesk Windows driver.
The installer goes halfway and hangs. There are no error messages available. I have allready started sfc removed link There is nothing to fix.

 

regards

Günter

11 Replies
spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gunter9999,
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and save the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

PS: Attach option should be visible on your side after your second post.

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gunter9999
Posts: 7
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(@gunter9999)
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Joined: 1 month ago

Testpost for attaching files

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gunter9999
Posts: 7
Registered
(@gunter9999)
Active Member
Joined: 1 month ago

Hi @spacedesklea

Herewith I send you the requested files.

Best regards

Günter

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gunter9999,
Thanks for sending the requested files, we are currently analyzing it.

Could you please try the Install/Uninstall troubleshooter program from the Microsoft Fix article here: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

spacedesk_driver_Win_10_64_v0978_BETA.msi:{97A67668-A308-49EC-B462-67325EFCD3BC}

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gunter9999
Posts: 7
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Hi @spacedesklea

I have downloaded and run the program  <a class="wpforo-auto-embeded-link" href=" removed link " target="_blank" rel="nofollow noopener"> removed link . Unfortunately this has not changed anything.

Greetings Günter

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gunter9999,
Thanks for quickly trying it.

Next - could you please try the following:
- run devmgmt.msc to open the device manager
- click View tab -> click "Devices by connection"
- click View tab -> click "Show hidden devices"
- scroll down and check if you can find any "hidden" spacedesk devices

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gunter9999
Posts: 7
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(@gunter9999)
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Joined: 1 month ago

Hi @spacedesklea,

 

I found it.

Best regards

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gunter9999,
thanks for confirmation.
When you run again the spacedesk msi installer, did it show the Repair/Remove button?
If yes, please select Remove button, then check again on device manager if all spacedesk devices (hidden and visible) will be removed.

If there's no Repair/Remove button in the msi installer, please abort the installer.
Then manually uninstall all spacedesk devices (hidden and visible) in the device manager.
Then try again with spacedesk installation.

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gunter9999
Posts: 7
Registered
(@gunter9999)
Active Member
Joined: 1 month ago

Hi @spacedesklea,

The Install / Repair buttons were not present. I manually deleted all Spacedesk entries in the device manager. Then restarted the Spacedesk_Driver....msi. Unfortunately the installation got stuck again.

 

Best Regards

Günter

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gunter9999
Posts: 7
Registered
(@gunter9999)
Active Member
Joined: 1 month ago

Hi @spacedesklea,

I have been able to solve my problem. The cause of the hanging installation must have been the driver of the monitor. I downloaded and installed the latest driver from the monitor manufacturer. After that the Spacedesk installation ran completely.
Spacedesk now works without errors.

Thank you very much for your support

With kind regards

Günter

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gunter9999,
thanks for the feedback.
We are glad that you made it work.
In case you encounter other problems with spacedesk just let us know.
We are always glad to receive user feedback.

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