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Spacedesk don´t work  


bernardo_jas
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I need your support. This idea of creating the tablet as a second screen, is an excellent idea. I installed Spacedesk on the PC and the tablet, but when I sync on the tablet, the PC doesn't appear. I am not able to create the spacedesk drive, that is, spacedesk does not appear in the drive management. Can you help?
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spacedesk Lea
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Hi @bernardo_jas,
Can you tell us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Did you get any error code on viewer app upon connection attempt?
Did you notice any error notification on primary machine?
For assistance, please also check troubleshooting chapters in our user manual https://spacedesk.net/user-manual.

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bernardo_jas
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Here you have the info

Primary Machine
- operating system (Windows 8.1/10)? 10
- graphics adapter (AMD/Intel/Nvidia) where I can see
- network connection type (wired/wireless/USB tethering/WiFi Direct) wireless

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5) Androind
- network connection type (wired/wireless/USB tethering/WiFi Direct) wireless

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spacedesk Lea
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Hi @bernardo_jas,
Thanks for the info.

Posted by: @bernardo_jas

- graphics adapter (AMD/Intel/Nvidia) where I can see

Could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.

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bernardo_jas
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Here you have

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spacedesk Lea
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Hi @bernardo_jas,
Thanks for sending your dxdiag info.
Based on your dxdiag you have RDP connection currently active, is that right?

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bernardo_jas
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I don´t understand a lot of that 🙂

I dont know what is the RDP

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spacedesk Lea
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Hi @bernardo_jas,
It's a Windows built in Remote Desktop connection.
I see, so it's currently not connected to any remote desktop connection?

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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bernardo_jas
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Hi there

here you have

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spacedesk Lea
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Hi @bernardo_jas,
Thanks for sending the diagnostic logs, but unfortunately the important logs are empty (e.g. DebugView.log and spacedeskIddCxDriver.etl).
Can you try it again? You should find spacedesk trace in debugview app when you run the diagnostic script.

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bernardo_jas
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Can you check now?

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Sir_Antoine
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Hello, I have the same issue, the SpeceDesk driver doesn't appear in the device management, and in android device it doesn't appear the primary Machine.

Here the report of the SpaceDeskDiagnosticTool:

removed link " target="true"> removed link

 

Sorry, but i have not the option to "attach" a file

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spacedesk Lea
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Hi @bernardo_jas,
Could you please try our most recent spacedesk driver v0979 which is available now on our website https://spacedesk.net/.
Then let us know if you still get the same problem.

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spacedesk Lea
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Hi @sir_antoine,
spacedesk Graphics Adapter will only be visible on device manager after a successful viewer connection.
Please also try our most recent spacedesk Driver v0979 on our website https://spacedesk.net/.

If the viewer still cannot discover the primary machine, then please check the following:
- are both primary machine and android device connected on the same local area network?
- Do you maybe have VPN (Virtual Private Network) enabled?
- what is your network connection type? wired/wireless/wifi direct/USB tethering?
Please also check the troubleshooting - network connection chapter in our user manual https://spacedesk.net/user-manual/.

PS: Attach option will only be visible on your side after your second post.

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bernardo_jas
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Steel dont work

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spacedesk Lea
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Hi @bernardo_jas,
Does your android viewer still cannot discover your primary machine?

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bernardo_jas
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I just installed the new version on the PC, not the tablet.
On the tablet still does not appear

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spacedesk Lea
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Hi @bernardo_jas,

This is probably a network issue.
Is it your own wifi network or a wifi in a public place?
Do you maybe have VPN(Virtual Private Network) active?

Based on your diagnostic logs, you have a McAfee firewall on your primary machine.
Could you please check if C:\Windows\system32\spacedeskService.exe is included in the exception list (to allow incoming and outgoing connection) of your McAfee firewall settings ?

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bernardo_jas
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How I can do it?

 

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spacedesk Lea
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Hi @bernardo_jas,
Please check these articles:
- https://knowledge.civilgeo.com/knowledge-base/adding-an-exception-to-mcafee-firewall/
- https://community.mcafee.com/t5/WebAdvisor/Firewall-exceptions/td-p/401312
There's an instruction here on how to add an application in the exception list.

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