Facebook Like Button

Welcome Visitor! Please Login or Register
secondary monitor k...
 
Share:
Notifications
Clear all

secondary monitor keeps loging off and getting Black  


stratis63
Posts: 2
Registered
(@stratis63)
New Member
Joined: 8 months ago

secondary screen started great but in 30 seconds disconnected, 

ANY IDEAS

 

tablet

lenovo tb x705 F

Android Version 9

ram 4B

CPU Qualcom Snapdragon 450

 

Laptop

System Information report written at: 04/06/20 12:17:22
System Name: DESKTOP-HIJGTBE
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-HIJGTBE
System Manufacturer ASUSTeK COMPUTER INC.
System Model X541UVK
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. X541UVK.308, 1/30/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product X541UVK
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Ηνωμένες Πολιτείες
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name DESKTOP-HIJGTBE\Stratis
Time Zone GTB Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.89 GB
Available Physical Memory 0.98 GB
Total Virtual Memory 7.57 GB
Available Virtual Memory 564 MB
Page File Space 1.69 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Hardware Resources]

[Conflicts/Sharing]

Resource Device
IRQ 109 I2C HID Device
IRQ 109 Microsoft ACPI-Compliant System

I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock

Memory Address 0xFD000000-0xFDABFFFF Motherboard resources
Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
Memory Address 0xFF000000-0xFFFFFFFF Legacy device

IRQ 16 Intel(R) Dynamic Platform and Thermal Framework Processor Participant
IRQ 16 High Definition Audio Controller
IRQ 16 Intel(R) Serial IO I2C Host Controller - 9D60

Memory Address 0xD0000000-0xE1FFFFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10
Memory Address 0xD0000000-0xE1FFFFFF NVIDIA GeForce 920MX

Memory Address 0xEE000000-0xEF0FFFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10
Memory Address 0xEE000000-0xEF0FFFFF NVIDIA GeForce 920MX

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources

[DMA]

Resource Device Status

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status
0x0000002E-0x0000002F Motherboard resources OK
0x0000004E-0x0000004F Motherboard resources OK
0x00000061-0x00000061 Motherboard resources OK
0x00000063-0x00000063 Motherboard resources OK
0x00000065-0x00000065 Motherboard resources OK
0x00000067-0x00000067 Motherboard resources OK
0x00000070-0x00000070 Motherboard resources OK
0x00000070-0x00000070 System CMOS/real time clock OK
0x00000080-0x00000080 Motherboard resources OK
0x00000092-0x00000092 Motherboard resources OK
0x000000B2-0x000000B3 Motherboard resources OK
0x00000680-0x0000069F Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x00001800-0x000018FE Motherboard resources OK
0x0000164E-0x0000164F Motherboard resources OK
0x0000F040-0x0000F05F Mobile 6th/7th Generation Intel(R) Processor Family I/O SMBUS - 9D23 OK
0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller OK
0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded Controller OK
0x0000F090-0x0000F097 Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller OK
0x0000F080-0x0000F083 Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller OK
0x0000F060-0x0000F07F Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller OK
0x00000040-0x00000043 System timer OK
0x00000050-0x00000053 System timer OK
0x0000E000-0x0000EFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10 OK
0x00001854-0x00001857 Intel(R) Watchdog Timer Driver (Intel(R) WDT) OK
0x0000CF00-0x0000CFFF Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC OK
0x0000F000-0x0000F03F Intel(R) HD Graphics 620 OK
0x0000C000-0x0000CFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15 OK
0x0000DF00-0x0000DFFF Realtek PCIe FE Family Controller OK
0x00000000-0x00000CF7 PCI Express Root Complex OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x0000FF00-0x0000FFFE Motherboard resources OK
0x00000060-0x00000060 PC/AT Enhanced PS/2 Keyboard (101/102-Key) OK
0x00000064-0x00000064 PC/AT Enhanced PS/2 Keyboard (101/102-Key) OK
0x0000D000-0x0000DFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #5 - 9D14 OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x00000024-0x00000025 Programmable interrupt controller OK
0x00000028-0x00000029 Programmable interrupt controller OK
0x0000002C-0x0000002D Programmable interrupt controller OK
0x00000030-0x00000031 Programmable interrupt controller OK
0x00000034-0x00000035 Programmable interrupt controller OK
0x00000038-0x00000039 Programmable interrupt controller OK
0x0000003C-0x0000003D Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x000000A4-0x000000A5 Programmable interrupt controller OK
0x000000A8-0x000000A9 Programmable interrupt controller OK
0x000000AC-0x000000AD Programmable interrupt controller OK
0x000000B0-0x000000B1 Programmable interrupt controller OK
0x000000B4-0x000000B5 Programmable interrupt controller OK
0x000000B8-0x000000B9 Programmable interrupt controller OK
0x000000BC-0x000000BD Programmable interrupt controller OK
0x000004D0-0x000004D1 Programmable interrupt controller OK

[IRQs]

Resource Device Status
IRQ 14 Motherboard resources OK
IRQ 16 Intel(R) Dynamic Platform and Thermal Framework Processor Participant OK
IRQ 16 High Definition Audio Controller OK
IRQ 16 Intel(R) Serial IO I2C Host Controller - 9D60 OK
IRQ 4294967286 Realtek PCIE CardReader OK
IRQ 4294967291 Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller OK
IRQ 4294967287 Intel(R) Management Engine Interface OK
IRQ 0 System timer OK
IRQ 4294967294 Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10 OK
IRQ 4294967289 Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) OK
IRQ 4294967284 Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC OK
IRQ 4294967290 NVIDIA GeForce 920MX OK
IRQ 17 Intel(R) Serial IO I2C Host Controller - 9D61 OK
IRQ 109 I2C HID Device OK
IRQ 109 Microsoft ACPI-Compliant System OK
IRQ 4294967288 Intel(R) HD Graphics 620 OK
IRQ 4294967292 Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15 OK
IRQ 4294967285 Realtek PCIe FE Family Controller OK
[Display]

Item Value
Name spacedesk Graphics Adapter
PNP Device ID ROOT\SPACEDESK_GRAPHICS_ADAPTER\0000
Adapter Type Not Available, datronicsoft compatible
Adapter Description spacedesk Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 1.1.221.87
INF File oem63.inf (v3DDKIndirect_1.2_Install section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1024 x 768 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.18362.1, 291.00 KB (297,984 bytes), 3/19/2019 7:44 AM)

Name NVIDIA GeForce 920MX
PNP Device ID PCI\VEN_10DE&DEV_134F&SUBSYS_135E1043&REV_A2\4&3158C6E6&0&00E0
Adapter Type GeForce 920MX, NVIDIA compatible
Adapter Description NVIDIA GeForce 920MX
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll
Driver Version 26.21.14.4575
INF File oem64.inf (Section003 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xEE000000-0xEF0FFFFF
Memory Address 0xD0000000-0xE1FFFFFF
Memory Address 0xE0000000-0xE1FFFFFF
IRQ Channel IRQ 4294967290
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMI.INF_AMD64_AF6519E6E3300977\NVLDDMKM.SYS (26.21.14.4575, 22.35 MB (23,439,288 bytes), 4/3/2020 11:27 PM)

Name Intel(R) HD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_5916&SUBSYS_135E1043&REV_02\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_842ac78a64ae7644\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_842ac78a64ae7644\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_842ac78a64ae7644\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_842ac78a64ae7644\igd12umd64.dll
Driver Version 25.20.100.6576
INF File oem40.inf (iKBLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xED000000-0xEDFFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967288
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IGDLH64.INF_AMD64_842AC78A64AE7644\IGDKMD64.SYS (25.20.100.6576, 16.10 MB (16,878,648 bytes), 10/7/2019 5:45 PM)

4 Replies
spacedesk Lea
Posts: 1590
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @stratis63,
Did you get an error code/info in your viewer app when it suddenly disconnected?
Another possible reason is the network connection. Is your network connection reliable/stable?

Reply
stratis63
Posts: 2
Registered
(@stratis63)
New Member
Joined: 8 months ago

no error code 

yes its very stable

Reply
spacedesk Lea
Posts: 1590
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago
When it disconnected, does viewer show any message box (e.g. error - disconnected by server error")?
Or the viewer still displaying the desktop screen as if it's still connected but not updating anymore?

Attach file option will be available after your first or second post.
It should be visible now below the text editor.
Reply
spacedesk Lea
Posts: 1590
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago
Hi @stratis63,
We just released a new spacedesk Driver version 0.9.41 on our website. https://spacedesk.net
This new driver version includes a potential fix for the unstable connection issue.
Please try it and let us know if the same problem still persist or if it's gone now.
Looking forward to your feedback.
Reply

spacedesk forum footer

Copyright © 2020 spacedesk Support Forum