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[Solved] Problem with windows installer package  


Ds9719
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(@ds9719)
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Joined: 8 months ago

When I try to install the windows driver the setup stops midway and gives me two popup error notifications. Is there anything I can do to fix this?

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spacedesk Lea
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For further analysis, could you please send us the following:
- a screenshot of this error message/notification. Did you see any error code?
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.
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Ds9719
Posts: 4
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Hey thanks for the instructions, I have the zip file but how do I attach it to my replies?

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Ds9719
Posts: 4
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Oh never mind, I now have the attach option, here you go.

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spacedesk Lea
Posts: 1295
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(@spacedesklea)
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Thank you for sending all the requested files.
Could you please try to run "regedit.exe" on your primary machine, then go to:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters
If you find a "DeviceInstallDisabled" (type: REG_DWORD), click it and set the value data to 0 then restart your primary machine.
After restart please try to run again the spacedesk driver installer.
Looking forward to your feedback.
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Ds9719
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Oh my god, it works. Thank you so much.

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