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Problem pairing two devices  


Trigg3r
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so i cannot connect my phone to the pc, i tried unninstalling and installing spacedesk, also i can t seem to find a "spacedesk" service in services.msc

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spacedesk Lea
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Hi @trigg3r,
Did you install spacedesk Driver on your primary machine?
Did it install properly?
For further analysis, could you please send us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

For assistance, please also check troubleshooting chapters in our user manual https://spacedesk.net/user-manual.

 

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Trigg3r
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Yes the driver and space desk installed properly 

primary machine:

-Windows 10 20H2

-gpu nvidia 1660 ti latest driver installed

-network type for primary is wired (the modem is a wifi router too)

 

Secondary Machine:

-Android 10 (samsung galaxy a50)

-network type is wireless

 

pairing them worked untill this new version arrived, as i stated earlier, the modem is a wifi router too.

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Trigg3r
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Yes the driver and space desk installed properly 

primary machine:

-Windows 10 20H2

-gpu nvidia 1660 ti latest driver installed (also tried to deactivate from bios the IGPU and only the discrate gpu remained active)

-network type for primary is wired (the modem is a wifi router too)

 

Secondary Machine:

-Android 10 (samsung galaxy a50)

-network type is wireless

 

pairing them worked untill this new version arrived, as i stated earlier, the modem is a wifi router too.

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spacedesk Lea
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Hi @trigg3r,
Thanks for the info.

Posted by: @trigg3r

Yes the driver and space desk installed properly 

But spacedeskService is still not found in services.msc? Or is it only stopped?
Could you please run command prompt as administrator and type the command:
sc query spacedeskService <enter>
and check if it shows any status.

Please also check if C:\Windows\system32\spacedeskService.exe file is present.

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.

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Trigg3r
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spacedesk service is now working but still can t find my device (firewall on computer is turned off but also i tried it with the firewall on and still not works)

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spacedesk Lea
Posts: 2368
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Hi @trigg3r,
Thanks for sending the dxdiag.
Can you please try our most recent spacedesk Driver v0987 on our website with the latest Android viewer app v0.9.65.
If it still did not discover, can you try to manually enter the IP address of the primary machine?

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Trigg3r
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I tried it and still didn t worked. Could it be because i got a new modem? It has ipv6 activated

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spacedesk Lea
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Hi @trigg3r,

Having iPv6 activated should not be a problem.
Can you also check of wireless isolation is enabled on your router settings?
This settings prevents direct communication between the connected devices/computers.

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Trigg3r
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i verified and the ip isolation is not on

 

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spacedesk Lea
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Hi @trigg3r,
Ok - thanks for verifying it.
Are both network (wired and wireless) have the same network band/frequency (2.4Ghz/5GHz)?

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Trigg3r
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Yes

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spacedesk Lea
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Hi @trigg3r,
Can you try to ping the IP address of your secondary machine from your primary machine.
Just open command prompt then type the command: ping <IP address>
And if possible, try it also the other way around, this is to check if both machines are reachable to each other.

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