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[Solved] primary machine status flashing from ON (idle) to error  


chucktesta
Posts: 18
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(@chucktesta)
Eminent Member
Joined: 2 years ago

Machine info

- Primary machine operating system: Windows 10
- Secondary machine operating system Windows 10

- Primary machines's Graphics adapter Nvidia Quadro M4000
- Network connection type both computers hard wired

Whole thing was working with previous version, unsure what that version was. updated both machines to current version (server 0.9.72, viewer 0.9.29). After the update the driver machine flashes status from ON (idle) to Error, at more than 2 cycles per second. no error code visible. The viewer machine flashes from "connected - Display OFF" to Connected to (primary machine IP) at about 1 cycle per second.

8 Replies
spacedesk Lea
Posts: 2305
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(@spacedesklea)
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Joined: 2 years ago

Hi @chucktesta,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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spacedesk Lea
Posts: 2305
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(@spacedesklea)
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Joined: 2 years ago

Hi @chucktesta,

Follow up info: We are now fixing this issue. We will release a new driver version within the day.
We will let you know as soon as it's available for download.

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spacedesk Lea
Posts: 2305
Moderator
(@spacedesklea)
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Joined: 2 years ago

Hi @chucktesta,

Could you please try our most recent spacedesk Driver v0.9.73 on our website.
https://spacedesk.net/

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chucktesta
Posts: 18
Registered
(@chucktesta)
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Joined: 2 years ago

Hi,

i downloaded latest version and issue still persists. log file attached.

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spacedesk Lea
Posts: 2305
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @chucktesta,
Thanks for sending the diagnostic files. The error should be fixed now with our most recent released driver.
Could you please try our most recent spacedesk Driver v0.9.74 on our website.
https://spacedesk.net/.

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spacedesk Lea
Posts: 2305
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @chucktesta
Could you please try our latest spacedesk Driver version 0.9.77 on our website https://spacedesk.net/.
Then let us know if the problem still persist.
Looking forward to your feedback.

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chucktesta
Posts: 18
Registered
(@chucktesta)
Eminent Member
Joined: 2 years ago

hi, is there a viewer download available somewhere other than from the app store? i'm unable to access the app store to download the new version of the viewer.

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spacedesk Lea
Posts: 2305
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @chucktesta,
which viewer app? Android/iOS/Windows?
Is it Windows viewer app on Microsoft Store?
If yes, why can't you access the Microsoft Store? 
Can you try this link: https://www.microsoft.com/en-us/p/spacedesk/9nblggh4trm4?activetab=pivot:overviewtab

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