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[Solved] Please help me, "Disconnected by server error"  


kojihu
Posts: 3
Registered
(@kojihu)
New Member
Joined: 4 months ago

Hi,

 

Today I tried to use your app with my iPad Mini 4 and Android smart phone. But your app doesn't work on both devices.

 

In Android smart phone, the error message is as below,

   Disconnected by server error

    Error Code: 2-5

    Error Info: 0-5

   Connected time : 00:00:01

 

In iPad, I can see the message "Connected - Display OFF" on the black screen.

But, my laptop show me an error message as below,

  Error - Duet Display, Splashtop,

  Fresco Logic, etc. Driver Detected - 

  Incompatible Display Hook Driver!

And when I touch anywhere on the black screen, the app is shut off.

 

My platform details in case of problems/issues with spacedesk are,
- Primary machine operating system : Window 10, 64bit
- Secondary machine operating system : iOS 14.0.1 / Android 8.0.0

- Primary machines's Graphics adapter : Intel
- Network connection type : Wireless

 

Please help me, 

Thank you.

 

Topic Tags
3 Replies
spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @kojihu,

This error notification on your primary machine indicates that there's an incompatible display hook driver detected.
If you have splashtop or duet display software on your primary machine, please uninstall it then reboot before connecting a spacedesk viewer app.
For more info please check Troubleshooting -> Primary Machine -> Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.

kojihu
Posts: 3
Registered
(@kojihu)
New Member
Joined: 4 months ago

Thank you very much, Lea.

 

I uninstalled some DRM program, and it works!!! 

kojihu
Posts: 3
Registered
(@kojihu)
New Member
Joined: 4 months ago

Thank you very much, Lea.

 

I uninstalled some DRM program, and it works!!! 

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