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Posts: 1
New Member
Joined: 1 month ago

Colleague of mine got a blue screen with an error message "spacedeskHookkmode.sys PAGE_FAULT_IN_NONPAGED_AREA".

The technical information looks like it contains some memory addresses. I don't currently have access to the computer so I can't get operating system and graphics card details. But does anyone have an idea what might be going on? Thanks

1 Reply
spacedesk Lea
Posts: 292
Noble Member
Joined: 7 months ago

Hi @random,
This blue screen shows that our spacedesk Hook driver is crashing.
Is your primary machine Windows 7 or 8.1?
When did it crash? Is it after installation and reboot? or is it during client connection?
If possible we really needed the following to further analyze the problem:
- dxdiag info (run dxdiag.exe on your primary machine, click Save All Information then save the output file (dxdiag.txt)
- most recent dump file located at C:\Windows\minidump


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