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Nvidia graphics card user Please read!  


K5C34
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The current Nvidia graphics card is BROKEN!(version 461.09 release date 1/7/2021) when SpaceDesk said its now OK to use the app with a Nvidia graphics card with eh latest version, so I downloaded it, after tomorrow my computer BLUE SCRCEENED! (aka BSOD)so I tried to uninstall the app luckily I did so Please be carefull!

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spacedesk Lea
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Hi @k5c34,
Can you tell us more about your setup?
Was spacedesk connected over USB tethering before the blue screen?
Did it crash upon spacedesk connect?
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- most recent dump (*.dmp) file of the BSOD crash located in C:\Windows\minidump

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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K5C34
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My computer specs:
Gt 710(graphics card)
12 gb ram
2 gb vram

g4400 (processor)

3.30 ghz

No my connection hasn't crash

Windows 10 Computer

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spacedesk Lea
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Hi @k5c34,
thanks for the feedback.
What do you mean by this?

Posted by: @k5c34

No my connection hasn't crash

What is the current network connection between your primary and secondary machine?
Is it wired network? wifi? USB tethering? WiFi direct?
Did it crash upon spacedesk connect?

Attach option should be visible on your side by now, please check below your text editor then please send us the following requested files so that we can analyze what causes the BSOD.

Posted by: @spacedesklea

- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- most recent dump (*.dmp) file of the BSOD crash located in C:\Windows\minidump

Looking forward to your feedback.

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K5C34
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It means that when I connect with my phone (wireless) the connection haven't crash

 

 

Thanks for helping. (ill send the info about the bsod)

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K5C34
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Here is my BSOD

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spacedesk Lea
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Hi @k5c34,
thanks for sending your dxdiag.
Can you also send us the most recent dump (*.dmp) file of the BSOD crash located in C:\Windows\minidump?
Just save it in a folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Posted by: @k5c34

It means that when I connect with my phone (wireless) the connection haven't crash

I see.. so when exactly did it crash? can you easily reproduce the BSOD crash?

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K5C34
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It says I don't have permission. 

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K5C34
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So my computer crash.. the time is around like 4:00 PM (yesterday)

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K5C34
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I manage to get it working! 

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spacedesk Lea
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Hi @k5c34,

Posted by: @k5c34

It says I don't have permission. 

when opening the minidump folder? 

Posted by: @k5c34

So my computer crash.. the time is around like 4:00 PM (yesterday)

Is spacedesk connected around that time? 

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K5C34
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No it's not

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spacedesk Lea
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Posted by: @k5c34

I manage to get it working! 

Thanks! we will analyze the dump file, and get back to you as soon as we have info regrading your BSOD issue.

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K5C34
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Not opening the folder im trying to compress zip it so i tried to copy and paste it into a folder then i compressed zip

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K5C34
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Thank you very much!

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K5C34
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You can send a via mail at gmail.com  AyaanAnoshaSabina@gmail.com.

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spacedesk Lea
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Hi @k5c34,
Here is the dump analysis of your BSOD.
It's a different BSOD than the known BSOD issue of Nvidia and spacedesk driver that we have before.
The previous known BSOD issue was UNEXPECTED_KERNEL_MODE_TRAP, while yours is CRITICAL_PROCESS_DIED.
Possible reason for this BSOD are corrupted Windows system file/s or bad hard drive which also leads to system file corruption.
Could you please try to run disk check.
Please follow the steps here: https://neosmart.net/wiki/chkdsk/#CHKDSK_in_Windows_10
Then reboot your primary machine and check if you still get the BSOD.

Is the BSOD always happening on your machine now?

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K5C34
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Not anymore when I uninstall spacedesk

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K5C34
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Also i'm not risking to check my hard drive cause I don't want  to touch the command prompt

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K5C34
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Hello, I have another *dmp file

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spacedesk Lea
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Hi @k5c34,
thanks for sending another dump file, but this one cannot be opened.
It's probably corrupted or just empty since the file size is 0KB.

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spacedesk Lea
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Hi @k5c34,
Could you please go to C:\ProgramData\Microsoft\WDF, then check if there's a recent WudfHost_ext__xxxx.dmp files and send it to us if there's any.
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.

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K5C34
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Sadly there isn't any files I enabled the "show folders" and protected folders

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K5C34
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Also I remember something when I was downloading 2 games the entire computer freeze so I have no choice to reset the pc so the blue screen start happening...then one time a blue screen has triggerd (sorry for my bad spelling's and grammar)The percentage of restarting the computer is stuck at 100% so again I have to restart and finally the computer booted up so i went and delete spacedesk so the blue screen has stop triggering...(The blue screen has triggerd around 3-4 times)

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spacedesk Marcel
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LET'S CUT A LONG STORY SHORT:

Thank you very much for your contribution in this detailed analysis. The result is the following:

CRITICAL_PROCESS_DIED (ef) A critical system process died
CRITICAL_PROCESS: smss.exe

Your BSOD (Blue Screen of Death) is the result of System Process Termination (SMSS.EXE is terminating due to KiPageFault exception). Smss.exe (Session Manager Subsystem) is an executable by Microsoft and running on every Windows system. Four immediate potential explanations:
- Broken disk
- Broken memory
- Corrupted files
- Virus

There is no indicator that this is related to spacedesk or NVIDIA in any way. This is the first and only time ever, we see smss.exe crashing. If it was related to spacedesk, then we would have more BSOD reports like this from other users. Or we would see hints to spacedesk somewhere in the crash dump. None of the two we have. Thus it is extremely unlikely that this is related to spacedesk. Still we will keep an eye on it...

You say installing spacedesk causes the BSOD and uninstalling will fix the BSOD. Be prepared, that installing a different software might cause a similar BSOD again. We assume that this is due to disk or memory usage of additional software.

If you have any further indicators that this could be related be spacedesk, please let us know. Otherwise there is nothing more we can do about this. Except in the extremely unlikely case that we get similar reports from other users. Then we would get back to you as well.

 

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K5C34
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Thank you so much for helping! (Also here is a picture of this most of the storage from the D drive is game's)

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K5C34
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So mean's that I cannot use spacedesk?

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K5C34
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Cause I really like spacedesk(Cause it has inf time of connection and it's really easy to connect it's the best)

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