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TheDeafDuck
Posts: 1
Registered
(@thedeafduck)
New Member
Joined: 1 month ago

Hi,

I have v0.9.73 of the app on my Windows 10 laptop, and the latest Android app is installed on my Android device.

if I start the app on the Android device, it can see the network IP for my laptop, but won't connect. The app on Windows says 0 connections even after I tell the app on my Android device to connect.

I am obviously missing something here but cannot work out what. Any tips?

 

G

2 Replies
spacedesk Lea
Posts: 1883
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @thedeafduck,

Does the viewer app shows display off status or black screen upon spacedesk connect?
Did you connect spacedesk over wireless network? or USB tethering or WiFi Direct?
Did you notice any error notification on your primary machine upon connection attempt?

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by trying to connect the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
PS: Attach option should be visible on your side after your second post.

Reply
spacedesk Lea
Posts: 1883
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @thedeafduck,
Could you please try our latest spacedesk Driver version 0.9.77 on our website https://spacedesk.net/.
Then let us know if the problem still persist.
Looking forward to your feedback.

Reply

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