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No detecta Spacedesk como adaptador de pantalla  


gleonc23
Posts: 4
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(@gleonc23)
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Joined: 3 days ago

Al parecer cuando instalo el controlador no aparece el controlador de pantalla y no se puede conectar mi dispositivo al servidor 

 

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spacedesk Lea
Posts: 2058
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(@spacedesklea)
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Joined: 2 years ago

Hi @gleonc23,

"spacedesk Graphics Adapter" will only be visible on device manager after a successful connection.
Did you encounter an error-2-5 on your viewer app upon connection attempt?
What is the connection time below the error-code?
Did you notice any error notification on your primary machine?

Can you tell us the following details:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

For assistance, please also check troubleshooting chapters in our user manual https://spacedesk.net/user-manual.

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gleonc23
Posts: 4
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(@gleonc23)
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error code: 2-5

error info: 0-5

connected time 00:00:01

en la maquina principal no hay ningun error.

windows 10 adaptador de graficos intel (UHD 620) 

conexion inalambrica

maquina secundaria: smartphone Android conexion inalambrica

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spacedesk Lea
Posts: 2058
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(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gleonc23,
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.

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gleonc23
Posts: 4
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aqui esta el diagnostico

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spacedesk Lea
Posts: 2058
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @gleonc23,
Thanks for sending the dxdiag info.
For further, analysis, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the error code to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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gleonc23
Posts: 4
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(@gleonc23)
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Joined: 3 days ago

Realice el proceso, adjunto la carpeta

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