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My second device is...
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My second device is telling me DISPLAY OFF, when I am conected  

Posts: 1
New Member
Joined: 4 days ago

help me please

1 Reply
spacedesk Lea
Posts: 1386
Illustrious Member
Joined: 2 years ago

Hi @a-ptr42,
Can you tell us the info of your primary and secondary machine:
- Primary machine operating system (e.g. Windows 8.1 / 10)
- Secondary machine operating system (e.g Android/iOS/Windows/HTML5)
- Primary machine's Graphics adapter (e.g. AMD/Intel/Nvidia/Microsoft Basic Display)
- Network connection type (Wired/Wireless/USB tethering/Wifi Direct/Hosted Network)

Could you also please check the display settings window on your primary machine if it shows detached secondary display OR open the spacedesk SERVER window and check if there's an indication of connected client with detached status.
For assistance, please also check troubleshooting chapters in our user manual.

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file on your next reply.
PS: Attach option should be visible on your side after your second post.


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