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my computer is not finding the other  


Caio
Posts: 1
 Caio
Registered
(@caio)
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Joined: 1 month ago

my computer is not finding the other computer, and the direct address is not going, please help me

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spacedesk Lea
Posts: 1070
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(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @caio,
Could you please check Troubleshooting - Network Connection chapter in our user manual https://spacedesk.net/user-manual/##troubleshooting-network-connection.
In case it did not help, could you please send us the following details:
Primary/Server machine:
- operating system (Windows 8.1/10)?
- network type (wired/wireless)

Secondary/Client machine:
- operating system (Android/iOS/Windows/HTML5)?
- network type (wired/wireless/USB tethering/WiFi Direct)

Could you also please run dxdiag.exe on your primary machine, click "Save All Information", save the output file then attach it on your next reply.

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