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Mouse not usable on primary display  


techiejohn
Posts: 5
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(@techiejohn)
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Joined: 3 months ago

After installing and connecting to spacedesk, the mouse on the primary display becomes unusable.

For example, if spacedesk as secondary is on the right, the mouse is in the correct position on the primary on the left, but as it travels to toward the secondary, it it disappears before it gets to the edge.

It appears to be scaled to the primary display less the spacedesk screen. If primary is 2560x1440 and secondary is 1024x768, when the mouse cursor reaches 2560-1024 (1536), the mouse shows up on the secondary, and disappears from the primary.

It's as if the display position of the cursor vs where Windows thinks the mouse is located is different.

 

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spacedesk Lea
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Joined: 2 years ago

Hi @techiejohn,

We will try to reproduce it here.

Is your primary machine a virtual machine? Are you using VMWare?

Did you set the display scaling on your primary display and/or secondary display to more than 100%?
Is it only happening if the the secondary display is on the right side of the main display?

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save all information", save the output file (dxdiag.txt) and attach it on your next reply.
PS: Attach option should be visible below the text editor after your second post.

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techiejohn
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Yes, this is a Windows 10 Pro install running on VMware Fusion of OS X.

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techiejohn
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Remaining answers... 

1. Yes, this is a Windows 10 Pro install running on VMware Fusion 11.5

2. I've also tried with the secondary position on the bottom, and that has similar issues

3. Output of dxdiag attached

4. The mouse behavior returns to normal once the secondary disconnects

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spacedesk Lea
Posts: 1461
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(@spacedesklea)
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Hi @techiejohn,
Thanks for the confirmation.
spacedesk does not officially support Virtual machine (and VMWare graphics adapter) as primary machine.
You can install it on virtual machine but there are some functionalities that will not work properly the same as in the real machine and that includes the mouse cursor behavior that you are experiencing at the moment.
In a real Windows 10 primary machine, this mouse cursor behavior will not happen.

 

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techiejohn
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Thanks... I was using the VM to test. 

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