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Laptop not connecting to pc  


URdAdd11
Posts: 3
Registered
(@urdadd11)
New Member
Joined: 2 weeks ago

My laptop is not connecting to my main pc. it has worked before but it is no longer working. Can I please have some help

4 Replies
URdAdd11
Posts: 3
Registered
(@urdadd11)
New Member
Joined: 2 weeks ago

Now it is showing up sometimes but when i connect it says its unable to connect

 

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spacedesk Lea
Posts: 881
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @urdadd11,
When was the last time it worked?
Do you have third party firewall installed on your primary machine?
Do you have VPN enabled?
Is your network on main PC and laptop wired or wireless?

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URdAdd11
Posts: 3
Registered
(@urdadd11)
New Member
Joined: 2 weeks ago

it last worked about a month ago, now its only working sometimes but its always looses connection

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spacedesk Lea
Posts: 881
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @urdadd11,
Could you please try to update to latest spacedesk Driver v0942, we just released it on our website the other day.
If problem still persist, could you please send us the following for further analysis:
- run dxdiag.exe on your primary machine, click "Save all information", save the output file (dxdiag.txt)
- spacedeskSetup.log file located in C:\Users\Public
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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