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Keyboard/mouse driver unavailable  


TheGohar
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Its says error - space desk keyboard mouse unavailable 

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spacedesk Lea
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Hi @thegohar,

Did you install our most recent spacedesk Driver v0.9.68?
Can you try to run the msi installer and click the Repair, then try again to connect.

If problem still persist, could you please run dxdiag.exe, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.
PS: Attach option should be visible on your side after your second post.

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TheGohar
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here it is i tried repair it it did nothing but here is what you asked for 

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TheGohar
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here it is i tried repair it it did nothing but here is what you asked for 

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spacedesk Lea
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Hi @thegohar,

Thanks for sending the requested file.
It seems that spacedesk Mouse and HID keyboard drivers were installed properly.
Can you quickly check the following:
- Check if "spacedeskktm.dll" is in C:\Windows\System32
- Run devmgmt.msc, click View tab -> Devices by Connection then find spacedesk Mouse and spacedesk virtual HID Device, and check if there's no error/yellow exclamation mark.

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TheGohar
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i found the first file but and i found the space desk mouse but not the  spacedesk virtual HID

 

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spacedesk Lea
Posts: 1583
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Hi @thegohar,

Did you click the View tab -> "Devices by Connection" of the device manager?
spacedesk virtual HID Device should be visible, since it's also on your dxdiag file.

For further analysis, could you please send us the following:
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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TheGohar
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sorry , the first file you said is there and the space desk mouse and the space desk virtual HID is there to .

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spacedesk Lea
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Hi @thegohar,
Thanks for verifying.

Posted by: @spacedesklea

For further analysis, could you please send us the following:
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

 

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TheGohar
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here

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TheGohar
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here

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TheGohar
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(@thegohar)
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here

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TheGohar
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..

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TheGohar
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it says file type not allowed 

 

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TheGohar
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spacedesk Lea
Posts: 1583
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Hi @thegohar,

The link is asking for a request access.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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TheGohar
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here it is 

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spacedesk Lea
Posts: 1583
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Hi @thegohar,
Thanks for sending the log files.
spacedesk Mouse and HID keyboard driver seems to install properly.

What is your viewer app type? Windows/Android/iOS/HTML5?
Can you also try our most recent spacedesk Driver v0.9.68 on our website https://spacedesk.net/?
Then check if problem still persist.

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TheGohar
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Android, and i downloaded the latest one and it still has the same problem 

 

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spacedesk Lea
Posts: 1583
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Hi @thegohar,

Thanks for quickly trying it.
What is the current touchscreen input type on your android viewer settings?
Is it absolute or relative?

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/ilm5em35h0ygsfm/2020_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by trying to connect the viewer app to trigger the spacedesk error on keyboard and mouse), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Looking forward to your feedback.

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TheGohar
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idk what happened but when i connected the device it just worked , but anyway thank you for the help , i know many  people that would be very happy to use this so i will tell them about the app . 

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