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it's not working for some reason  


leviwhoa
Posts: 2
Registered
(@leviwhoa)
New Member
Joined: 5 days ago

I have installed the app on both pc and android and when I launch the app and click connection my phone screen turns black and my pc lags for a bit and then it freezes and nothing happens it keeps connecting and disconnecting over and over.

please help 🙂 

3 Replies
spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @leviwhoa,

Could you please send us the following info:
Primary Machine
- operating system (Windows 8.1/10)?
- graphics adapter (AMD/Intel/Nvidia)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
- Viewer type (Android/iOS/Windows/HTML5)
- network connection type (wired/wireless/USB tethering/WiFi Direct)

In case you have Windows 10 + Nvidia graphics adapter, do you maybe have Nvidia ShadowPlay/Screen recording/Instant replay running on your primary machine?
If yes, please disable it before connecting spacedesk viewer app.

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leviwhoa
Posts: 2
Registered
(@leviwhoa)
New Member
Joined: 5 days ago

oh it was the shadowplay thing THANK YOU SO MUCH

but another question how can I make it a USB connection cus rn it's wifi from my computer to phone 

operating system- windows 10

graphics adapter -Nvidia

network connection type- I don't know if you mean my pc connection because that is Ethernet 

 Viewer type- android

network connection type - wifi if that's what you mean 

( i tried to use the USB and did the debug thing but idk what to do )

 

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spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @leviwhoa,

Please try USB tethering connection between you primary machine and secondary device.
Instruction on how to setup is available in the user manual, Performance Tuning -> Network Bandwidth -> USB Tethering. https://spacedesk.net/user-manual/

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