Facebook Like Button

Welcome Visitor! Please Login or Register
iPad 6th (2018) WiF...
 

iPad 6th (2018) WiFi+Cellular, Error Code:  

Page 1 / 2

yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Error Code: [-, -, -, 2, 0]

Error Info: [-, -, -, 0, 4]

Connected time: 00:00:00

30 Replies
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago
Is your wifi network reliable/stable?
Do you have VPN (Virtual Private Network) active?
For assistance, please check the Troubleshooting Network Connection chapter in our user manual.
Reply
yjmp14
Registered
(@yjmp14)
Joined: 2 months ago

Eminent Member
Posts: 17
I have 2 iPads, a iPad Pro 9.7 Wifi, and a iPad 2018 Wifi+Cellular, they connect to the same wifi, and no VPN active. The 1st one works just fine, but the 2nd doesn't. I tried reinstall but it doesn't work.
Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago
Hi @yjmp14
Thank you for the feedback.
Can you quickly try with spacedesk HTML5 viewer on your iPad 2018 device. Just open a web browser (e.g. Safari or Google Chrome) then go to http://spacedesk.ph/html5viewer/ and connect to the IP address of your primary machine.
Then let us know your result.
Reply
yjmp14
Registered
(@yjmp14)
Joined: 2 months ago

Eminent Member
Posts: 17

I tried, it works fine on Chrome, but Chrome can't be full screen. On other browsers like Safari, Firefox, Edge it shows black screen (not work). 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14

Ok thank you for the info, what is the version of your Safari browser?

HTML5 viewer currently does not support Firefox and Edge browser.
What is the  current iOS version of your iPad 2018?

On your iPad 2018, can you temporarily try disabling the cellular (just use wifi) then try to connect with spacedesk iOS viewer app.

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

iOS version is 12.3, and I do have Cellular disabled (no SIM card insert).

I'll provide other info (Safari version) later. 

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Here is the UA info of Safari.

Mozilla/5.0 (iPad; CPU OS 12_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Mobile/15E148 Safari/604.1

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14

It seems that the problem is on iOS viewer app, since HTML5 viewer on Chrome worked.
But HTMl5 viewer on Safari should also work.

Upon connection attempt with Safari browser, did you notice any error message notification on your primary machine?
Did you try Google Chrome first then Safari?
Is HTML5 viewer on Google Chrome still connected when you tried with Safari?

Please make sure that you disconnect first the HTML5 viewer on Google Chrome before connecting with Safari browser.
FYI: spacedesk only allows 1 HTML5 connection at a time.

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

I tried again, disconnect Chrome then try Safari, same result.

When try to connect from Safari, the primary client shows 'Error - connect attempt failed'. 

BTW, it works fine on the other iPad's Safari. And the spacedesk app on that error iPad can hardly detect server (shows Cannot detect Server! ), and use '+' to add server doesn't work. (I tried reinstall and open/close the app lots of times yesterday, it only detected server very few times.) 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14 

Thank you for info. It seems that it's a problem with network discovery of the iOS viewer app on that device.

Could you please check on your primary machine, if there's an existing connection on Network Connections (remote) tab on spacedesk server window even after disconnecting from Chrome. 

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Oh, yeah, I noticed that, cause it can't remove (disconnect) a client on primary side, so I rebooted both my PC and iPad, now the Safari works. But the app still not. (Cannot detect server.) 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14
Thank you for the feedback.
For now please use the HTML5 viewer on Safari, you can do fullscreen there.
We will continue analyzing the network discovery problem on our iOS viewer app.
We will get back to you as soon as we have a new version on the app store for you to try.

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Thank you! It's a great app, I appreciate your work. 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14

By the way, is your other iPad (Pro 9.7) also has iOS version 12.3?

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Currently it's iOS 13 Beta, but I can confirm Spacedesk works on 12.3, I installed the app before I update the OS so I know. 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Thank you very much for the info.

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago
We have an updated iOS viewer app on the App Store, but it doesn't have the fix yet on the network discovery problem. We are currently working on it.
In the meantime could you please update to latest version and quickly try this workaround with the iOS viewer app on your iPad 2018. Just run the viewer app then if it shows "cannot detect server", could you please open the spacedesk server window on your primary machine, click the menu button and try to switch OFF then ON.
Please check on your iOS viewer if it can detect now the server.
Looking forward to your feedback.
Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Hi, I updated iOS viewer app to 1.0.22 and I tried what you said, Still Cannot detect server, and manually add IP doesn't work either. By the way, my primary client version is 0.9.18 on Windows. 

Reply
spacedesk Lea
Posts: 171
Moderator
(@spacedesklea)
Prominent Member
Joined: 4 months ago

Hi @yjmp14
Thank you for the feedback.
We will get back to you as soon as we have a new iOS viewer version with the possible fix for the network discovery issue.

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

OK, Thank you! 

Reply
yjmp14
Posts: 17
Registered
(@yjmp14)
Eminent Member
Joined: 2 months ago

Hi, just want to tell you, I didn't do anything (No change on PC, router and iPad) but the app works today on my iPad 2018, it's amazing!

This is a new iPad, the only thing I did for the first time on this iPad today is connected a mobile hotspot shared from my Android phone. And while I using hotspot I opened the app once I think.  

Reply
yjmp14
Registered
(@yjmp14)
Joined: 2 months ago

Eminent Member
Posts: 17
Posted by: yjmp14

Hi, just want to tell you, I didn't do anything (No change on PC, router and iPad) but the app works today on my iPad 2018, it's amazing!

This is a new iPad, the only thing I did for the first time on this iPad today is connected a mobile hotspot shared from my Android phone. And while I using hotspot I opened the app once I think.  

Stop working again. Still don't know the reason. 

Reply
Page 1 / 2

spacedesk forum footer

Copyright © 2019 spacedesk Support Forum

 

  
Working

Please Login or Register