İnstallation Problem !!!

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Posts: 6

mstfrknn

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Sep 04, 2019 9:15 pm

(@mstfrknn)

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Joined: 2 weeks ago

I see errors like the picture when I try to install the driver

<a title="errors" href=" removed link [/img][/url]" target="true">[url= removed link [/img][/url]

<img src=" removed link " />


[url= removed link [/img][/url]

<img src=" removed link " />

I managed to install the program once but I started the computer for the 2nd time and when I moved the cursor to the 2nd screen I encountered a blue screen error. please help me

note: I'm using windows test mode, but this problem didn't disappear when I turned off test mode

primary and secondary machine:Windows 10 pro x64
MSI GAMİNG X GTX 1060 3G
WİRED CONNECTİON

Topic Tags

install Windows 10 blue screen spacedesk Keyboard

9 Replies

Posts: 28

spacedesk Nicole

Moderator

Sep 05, 2019 9:21 am

(@spacedesknicole)

Trusted Member

Joined: 6 months ago

Hi @mstfrknn,

Can you please confirm that the blue screen (BSOD) happened when the mouse is moved on the spacedesk display?
Is there any Nvidia programs/features (e.g. ShadowPlay) running when the problem happened?

For further analysis, please attach the following files on your next reply:
1. Dxdiag text file (dxdiag.txt), just run dxdiag.exe on the Primary Machine, then select "Save All Information"
2. Minidump file of this BSOD located in C:\Windows\Minidump
3. spacedesk_log_xxxx.etl log files located in C:\Users\Public\spacedesk_logs folder
4. Latest WudfHost_ext__xxxx.dmp files located in C:\ProgramData\Microsoft\WDF
ProgramData folder is hidden by default, in case you cannot find it, you should enable first the "Show hidden files, folders and drives" option. Open a File Explorer -> View -> Options, on Folder Options window, click View tab then click "Show hidden files, folders and drives" then apply the changes.

Best regards,

Nicole
Software Developer
datronicsoft Inc.
Metro Manila, Philippines
www.datronicsoft.com.ph

Posts: 6

mstfrknn

Registered

Sep 05, 2019 11:47 pm

(@mstfrknn)

Active Member

Joined: 2 weeks ago

yes, I'm having a blue screen problem when I move the mouse cursur to the 2nd screen (spacedesk windows viewer).
nvidia geforce experience program and shadow play program is running, but I do not record screenshots.

cannot send files because it exceeds the maximum file size allowed

Posts: 6

mstfrknn

Registered

Sep 06, 2019 12:04 am

(@mstfrknn)

Active Member

Joined: 2 weeks ago

so ı uploaded it on google drive

https://drive.google.com/file/d/1KDiny3a9OK7wvJNzU7RF0X8yPHiSqOkm/view

short liink here: shorturl.at/hmzIM

Posts: 28

spacedesk Nicole

Moderator

Sep 06, 2019 5:28 pm

(@spacedesknicole)

Trusted Member

Joined: 6 months ago

Hi @mstfrknn,

Thank you very much for sending us the files.
We are currently analyzing the log and dump files but
it seems that the cause of the blue screen (BSOD) error is our spacedesk Keyboard driver.
Disabling spacedesk Keyboard in the Device Manager might temporarily fix the problem.
We will get back to you once we have fully analyzed the problem.

Best regards,

Nicole
Software Developer
datronicsoft Inc.
Metro Manila, Philippines
www.datronicsoft.com.ph

Posts: 6

mstfrknn

Registered

Sep 08, 2019 10:42 pm

(@mstfrknn)

Active Member

Joined: 2 weeks ago

Disabling the spacedesk keyboard driver seems to have worked. waiting for the problem to be fully understood. Thank you for your support

Posts: 28

spacedesk Nicole

Moderator

Sep 12, 2019 10:00 am

(@spacedesknicole)

Trusted Member

Joined: 6 months ago

Hi @mstfrknn,

We checked the setup log files and it showed that spacedesk was not uninstalled and installed properly specifically the spacedesk Keyboard and Mouse.

Do you still have this problem recently?
Please try to uninstall spacedesk then reboot the machine then install again.
Then please send us the spacedeskSetup.log located in C:\Users\Public folder.

Best regards,

Nicole
Software Developer
datronicsoft Inc.
Metro Manila, Philippines
www.datronicsoft.com.ph

Posts: 6

mstfrknn

Registered

Sep 13, 2019 4:24 am

(@mstfrknn)

Active Member

Joined: 2 weeks ago

After disabling the spacedesk keyboard driver, the problem didn't continue and I can use it without any problem.
 I had backed up the files before the problem was solved and sent them to be useful

setuplogs.rar

Posts: 28

spacedesk Nicole

Moderator

Sep 17, 2019 9:49 am

(@spacedesknicole)

Trusted Member

Joined: 6 months ago

Hi @mstfrknn,

Thank you very much for the log files.

Do you maybe have Kaspersky antivirus installed on your primary machine?

Best regards,

Nicole
Software Developer
datronicsoft Inc.
Metro Manila, Philippines
www.datronicsoft.com.ph

Posts: 6

mstfrknn

Registered

Sep 18, 2019 8:09 am

(@mstfrknn)

Active Member

Joined: 2 weeks ago

no. I don't have any virus programs on my computer

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