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Installation Error  


cornycollins
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(@cornycollins)
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I'm getting an installation error when I try to install the 64bit version for my primary pc. I also tried the 32 bit and neither work. I'm kind of a novice with all this so I appreciate any help! 

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spacedesk Lea
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For further analysis could you please send us the following:
- run dxdiag.exe, click "Save All Information" then save the output file (dxdiag.txt)
- C:\Users\Public\spacedeskSetup.log file
- C:\Windows\INF\setupapi.dev.log file
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.
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cornycollins
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Thanks for responding. Here is the file. 

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spacedesk Lea
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Hi @cornycollins,
There's no file attached.
Attach option should be visible now below the text editor, please attach it.

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cornycollins
Posts: 3
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spacedesk Lea
Posts: 1295
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Hi @cornycollins,
Thanks for sending the requested files.
Based on your info, your primary machine is a Samsung Galaxy Book S with Qualcomm Snapdragon processor
We actually never tested our spacedesk msi installer on this kind of environment so we don't know if it's actually supported.
And based on some articles online it's an ARM processor which spacedesk does not support.
The setup logs returns an error that we never encountered before and possible related to CPU type.
And you have a Qualcomm Adreno GPU, currently spacedesk only supports machines with AMD/Intel/Nvidia/Microsoft Basic Display graphics adapters.
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