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Instalation problem
 
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Instalation problem  


Davidl1324
Posts: 2
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(@davidl1324)
New Member
Joined: 9 months ago

I have a problem with instalation. When i want to install, app install on half and it pops problem and say to visit site. Please help.

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spacedesk Lea
Posts: 1890
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago
Hi @davidl1324,
Does the error message in msi installer includes an error code?
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.
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Davidl1324
Posts: 2
Registered
(@davidl1324)
New Member
Joined: 9 months ago

Here it is.

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spacedesk Lea
Posts: 1890
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago
Thanks for sending the requested file.
Is this the first time you install spacedesk?
Could you please try to restart your primary machine, then try again with installation.
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