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I can't uninstall spacedesk  


SuvalineGG
Posts: 3
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(@suvalinegg)
New Member
Joined: 2 weeks ago

Hello

I can't uninstall spacedesk windows driver,

i have tried to get help from other forums but they did not work,
can anyone help me?
5 Replies
spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @suvalinegg,

What is the current spacedesk installed on your primary machine?
Is the uninstallation hanging?
Or did you get any error message box during uninstall?

Please also check Troubleshooting - Uninstall chapter in our user manual https://spacedesk.net/user-manual.

For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

PS: Attach option should be visible on your side on your third post.

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SuvalineGG
Posts: 3
Registered
(@suvalinegg)
New Member
Joined: 2 weeks ago
If I start deleting the spacedesk then it will delete forever and one file will be This pc / (C:) / Users / Public. There inside the file says all the time error

 

 

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spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @5aviogiesse6

Are you deleting spacedesk manually?
Can you try to follow the manual uninstall procedure in our user manual?
  https://spacedesk.net/user-manual.

Posted by: @spacedesklea

What is the current spacedesk installed on your primary machine?
Is the uninstallation hanging?
Or did you get any error message box during uninstall?

 

Reply
SuvalineGG
Posts: 3
Registered
(@suvalinegg)
New Member
Joined: 2 weeks ago

 

i won't let the driver delete it, if i start deleting it will come up with a file that says error
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spacedesk Lea
Posts: 2461
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @suvalinegg,

Please reboot first your primary machine then follow the Manual Uninstall chapter in our user manual.
Please refer to this post for more info https://forum.spacedesk.ph/community/discussion-board/attention-uninstall-problem-on-some-machines-please-read/#post-7439.

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