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I CANNOT INSTALL SPACEDESK  


robsoul2soueu
Posts: 7
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Não consigo intalar o spacedesk.
O instalador vai até a metade e trava. Aparece uma mensagem de erro e não consegue finalizar a instação.

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robsoul2soueu
Posts: 7
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I can't install the spacedesk.
The installer goes halfway and hangs. An error message appears and you are unable to complete the installation.

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robsoul2soueu
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arquivo

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robsoul2soueu
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error image

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robsoul2soueu
Posts: 7
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(@robsoul2soueu)
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Joined: 4 months ago

error image

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robsoul2soueu
Posts: 7
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dxdiag.txt

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spacedesk Lea
Posts: 2380
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Joined: 2 years ago

Hi @robsoul2soueu,
Thanks for sending your dxdiag info.
In addition to that, could you also please send us the following for further analysis:
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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robsoul2soueu
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requested files

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spacedesk Lea
Posts: 2380
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(@spacedesklea)
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Joined: 2 years ago

Hi @robsoul2soueu,

Thanks for sending the requested files.
Based on the setupapi.dev.log file, our spacedesk HID driver installation is failing due to missing or corrupted mshidumdf.sys file on your system.
This is Microsoft's pass-through HID to UMDF Driver that should be present on your system.

Could you please run SFC (System File Checker) to restore the corrupt or missing mshidumdf.sys file.
Just run a Command Prompt as Administrator and type the command "sfc /scannow" <enter>.
After that please reboot your primary machine and try again with spacedesk installation.

Please also check if you have pending Windows Update on your system and make sure to install it.

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