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knicnax
Posts: 1
Registered
(@knicnax)
New Member
Joined: 2 months ago

After installing Space desk on my windows 10 laptop, my display connected via HDMI cannot be detexted anymore.

During install, my laptop screen went black, my display connected via hdmi got disconnected. 

My laptop screen flickered, and when install was complete, my HDMI connected display did not come back. 

I was able to connect my old ipad 2 via spacedesk but I actually need 3 screens so I still need my hdmi connected screen! 

 

My laptop is an Acer Aspire 3 with Ryzen 3 CPU chipset, Radeon graphics. I upgraded my ram to 12GB

1 Reply
spacedesk Lea
Posts: 2724
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @knicnax,
Did you try to reboot your primary machine after install?
Does the HDMI monitor still detached after reboot?
Could you please check if your AMD graphics adapter is updated, if not please update it.
You can download their latest driver from their website https://www.amd.com/en/support.

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", then attach the output file (dxdiag.txt) on your next reply.
PS: Attach option should be visible on your side after your second post.

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