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ERRORE DI ISTALLAZI...
 
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ERRORE DI ISTALLAZIONE  


gabriele
Posts: 3
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(@gabriele)
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Joined: 6 months ago
good evening, when I tried to download the program, an error window came out.
It said there were any problem with the drives. how can i solve?
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spacedesk Lea
Posts: 1295
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(@spacedesklea)
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Joined: 1 year ago
For further analysis, could you please send us the following:
- run dxdiag.exe on your primary machine, click "Save all information" and send us the output file
- spacedeskSetup.log file located in C:\Users\Public
- setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.
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gabriele
Posts: 3
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salve, ho messo tutto all'interno del file zip ma non trovo il pulsante per allegarlo nel forum. ho letto in giro e se ho capito bene devo essere confermato da un operatore. come posso risolvere?

 

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spacedesk Lea
Posts: 1295
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(@spacedesklea)
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Joined: 1 year ago

Hi @gabriele,
Attach option should be visible on below the text editor after first or second post, please check on your side if it's showing now.
Also please avoid duplicate posting.

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gabriele
Posts: 3
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ok, grazie per avermi abilitato la funzione per allegare i file. 

vi allego quanto avete richiesto

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spacedesk Lea
Posts: 1295
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(@spacedesklea)
Illustrious Member
Joined: 1 year ago
Thank you for sending the requested files.
Does your primary machine have any pending or ongoing Windows Update installation?
You can check it on Windows Settings window and finish it first before running spacedesk installation.

After windows update and problem still persist, could you please try to run disk check.
Please follow the steps here: https://neosmart.net/wiki/chkdsk/#CHKDSK_in_Windows_10
Then reboot your machine after and try again to install the spacedesk.
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