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[Solved] Error with iOS13  


yuuki
Posts: 4
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(@yuuki)
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Joined: 3 months ago

Error "This iOS App version can only connect to a spacedesk Windows DRIVER."

 

5 Replies
yuuki
Posts: 4
Registered
(@yuuki)
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Joined: 3 months ago

The error is occured at iPad(iOS 13.5.1).

I can't connect my PC(Windows 10) even I added IP address of PC.

spacedesk Lea
Posts: 1271
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(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @yuuki,

Did you install the spacedesk Driver v0.9.44 on your Windows 10 PC? 
you can download it from our website https://spacedesk.net/.

Please also check the troubleshooting chapter in our user manual https://spacedesk.net/user-manual/.

For further analysis, could you please run dxdiag.exe on your primary machine,
click "Save all information", save the output file (dxdiag.txt) then attach it on your next reply.
Please take note that Attach option below the text editor will be visible after your first or second post.

yuuki
Posts: 4
Registered
(@yuuki)
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Joined: 3 months ago

Hi @spacedeskla,

Thank you for your reply.

ON my Windows 10 PC I installed the spacedesk Driver v0.9.44.

And I have also checked the trouble shooting and there is nothing can help me.

My DxDiag.txt attached.

 

 

spacedesk Lea
Posts: 1271
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @yuuki,
Thanks for sending your dxdiag info.

Are both Windows PC and iPad connected on the same local area network?
Do you maybe have VPN enabled?

Can you quickly try to connect using spacedesk HTML5 Viewer?
Just open a web browser on your iPad (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/ then try to connect to your PC's IP address. Then let us know if you can connect using the HTML5 viewer.

Can you also send us the screenshot of this error message?

Posted by: @yuuki

Error "This iOS App version can only connect to a spacedesk Windows DRIVER."

 

yuuki
Posts: 4
Registered
(@yuuki)
New Member
Joined: 3 months ago

Hi @spacedeskla,

I resloved the problem when i uninstall& reinstall the application on Windows.

Thank you for your reply.

Wish you a good day!

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