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Error installing spacedesk  


jimii
Posts: 4
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(@jimii)
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Joined: 1 month ago

When I try do download spacedesk at windows store I get the following message:

"PUR-AuthenticationFailure

4j437SFQwKKDod.85.1

2021/04/07 - 15:23:60 UTC"

 

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5 Replies
spacedesk Lea
Posts: 2368
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(@spacedesklea)
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Joined: 2 years ago

Hi @jimii,
Is your secondary machine's operating system, Windows 10?
What is the build version?
You can check it by running "winver".

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jimii
Posts: 4
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Yes, the secondary machine is Windows 10, version 20H2.

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spacedesk Lea
Posts: 2368
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(@spacedesklea)
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Joined: 2 years ago

Hi @jimii,

Can you try again?

We just checked here on our side and it seems fine, we can download and install the app from the Windows store properly.

If you still have the same issue, can you try to download any app from the store to check if it will download and install properly?

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jimii
Posts: 4
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(@jimii)
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Joined: 1 month ago

The same problems happens with other apps. What could I do?

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spacedesk Lea
Posts: 2368
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @jimii,
thanks for confirmation.
Can you try the following:
- run Command Prompt as Administrator
- type the commands:
reg ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Accounts" /v AllowMicrosoftAccountSignInAssistant /t REG_DWORD /d 1 /f <enter>
sc config wlidsvc start= demand <enter>

reference: https://social.technet.microsoft.com/Forums/en-US/7e3c7ee9-0ac5-4357-8247-6c439b53d415/purauthentication-failure-when-installing-an-app-from-microsoft-store-from-hybrid-azure-ad-joined?forum=win10itprogeneral

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