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Error-Failed to plug additional display  


Joachim Hofmann
Posts: 6
Registered
(@joachim-hofmann)
Active Member
Joined: 2 months ago

Hallo

Ich habe mein Windows 7 auf Windows 10 upgedatet.

Wenn ich jetzt meinen Laptop mit Surface verbinde kommt auf dem Laptop diese Fehlermeldung.

Error-Failed to plug additional display.

Könnte mir da jemand helfen.

Danke für die Hilfe

Joachim

3 Replies
spacedesk Lea
Posts: 2377
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @joachim-hofmann,
Before you upgrade, is spacedesk driver already installed on your Windows 7?
After the Windows 10 upgrade did you install the spacedesk Driver for Windows 10?

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Joachim Hofmann
Posts: 6
Registered
(@joachim-hofmann)
Active Member
Joined: 2 months ago

Hello 

Yes exactly

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spacedesk Lea
Posts: 2377
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @joachim-hofmann,
Could you please run Command Prompt as administrator the type the command:
sc query spacedeskHookKmode

If the status shows "Running" or Stopped", please type the next command:
sc delete spacedeskHookKmode

Then reboot your primary machine.
After that please try again with spacedesk and let us know the result.

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