Error – Driver not Availaible – spacedesk Discussions

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jfmaradiaga

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Sep 09, 2020 12:09 am

(@jfmaradiaga)

Active Member

Joined: 5 months ago

Hi,

First of all, what a great product, i've been using it with my old tablets as a second monitor.

today i tried to install on my laptop to use it as a second monitor, and it connects for about 17 seconds and after that i says "disconnected from server Error code 2-5- Error info 0-5-"

Message on Main computer is "Error - Driver not Availaible"

Main computer is a Windows 10 and the laptop that i want to use as second monitor is windows 7

5 Replies

Posts: 6

jfmaradiaga

Registered

Sep 09, 2020 5:44 am

(@jfmaradiaga)

Active Member

Joined: 5 months ago

More on this, if I do this backwards (from the client being the Main and the Main the client) it works perfectly.

Posts: 1875

spacedesk Lea

Moderator

Sep 09, 2020 11:36 am

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @jfmaradiaga,

For further analysis, could you please send us the dxdiag info of your Windows 10 primary machine, just run dxdiag.exe, click "Save All Information" and attach the output file (dxdiag.txt) on your next reply.

Posts: 6

jfmaradiaga

Registered

Sep 10, 2020 1:15 am

(@jfmaradiaga)

Active Member

Joined: 5 months ago

File

DxDiag.txt

Posts: 1875

spacedesk Lea

Moderator

Sep 10, 2020 12:16 pm

(@spacedesklea)

Illustrious Member

Joined: 2 years ago

Hi @jfmaradiaga,
Thanks for sending your dxdiag info.
Could you please try this on your primary machine: run services.msc, find "spacedeskService", then restart it.
After that try again with spacedesk connection. If problem still persist, could you please check on device manager (run devmgmt.msc) then go to Display Adapters -> spacedesk Graphics Adapter if there's an error (yellow exclamation mark).