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error: disconnected by server error  


hk3cjames
Posts: 1
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(@hk3cjames)
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Joined: 2 months ago

primary machine: win10 PC home edition 

secondary machine: Samsung s10 lite android 10

graphics adapter: m3 built-in Intel GPU

network: wireless 

error: disconnected by server error

error code: 2-5

error info: 0-5

connected time: 00:00:01

5 Replies
spacedesk Lea
Posts: 1275
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(@spacedesklea)
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Joined: 1 year ago

Hi @hk3cjames,
Did you notice any error notification on your primary machine upon connection attempt?

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THEbutch
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Sorry to hijack on this thread, I'm getting the same error on both my galaxy a tab and iPad pro, on my primary PC I get an error saying "duet splashtop fresco logic, etc driver detected incompatible display hook driver!" 

 

I ran you CMD diagnostic tool please see the zip in the link below

 

removed link

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spacedesk Lea
Posts: 1275
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(@spacedesklea)
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Joined: 1 year ago

Hi @thebutch,
Did you intall any of these products before?
- Duet display
- splashtop
- Fresco Logic

If yes, please make sure to remove/uninstall them before connecting spacedesk.
For assistance, please check Incompatible Display Hook Driver Detected chapter in our user manual.
https://spacedesk.net/user-manual/

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THEbutch
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Ah that would explain it, is there no way of using this alongside Splashtop?

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spacedesk Lea
Posts: 1275
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(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @thebutch,
Currently splashtop is installing their hook display driver lci_proxywddm.
Display hook drivers are not standard Windows drivers. All products relying on such drivers are incompatible with each other. They cannot coexist on the same system. This includes spacedesk.

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