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[Solved] error code 2-5 error information 0-5  


ff11ff
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disabled due to server error
error code 2-5
error information 0-5 disabled manual
connection time 00: 00:01
-
my network is stable and reliable
The server does not show a bubble with an error message

13 Replies
ff11ff
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how to attach a dxdiag

spacedesk Lea
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Hi @ff11ff,

Attach option should be visible now on your side below the text editor.

ff11ff
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here is the DxDiag

spacedesk Lea
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Hi @ff11ff,

Thanks for sending the requested info.

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

ff11ff
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I think I did everything right

spacedesk Lea
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Hi @ff11ff,

Thanks for sending the diagnostic logs.
Based on the logs, it detects an incompatible hook display driver.
Do you have Duet Display or Splashtop or Fresco Logic software installed on your primary machine?
If yes, please uninstall it properly then reboot your primary machine before connecting a spacedesk viewer.

For more info please check Troubleshooting -> Windows PC (Primary Machine) -> compatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.

ff11ff
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I didn't find anything

ff11ff
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I made a mistake, I had a bubble with an error message, but it didn't appear

spacedesk Lea
Posts: 2583
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Hi @ff11ff,
This means you have one of the following display hook driver on your primary machine.
Did you install either one of the mentioned products before?
Maybe it did not uninstall properly.

Please check if any of the following driver is still present on your primary machine, please run command prompt as administrator then type the following commands and check if status is RUNNING or STOPPED:
sc query ddkmd
sc query dlkmd
sc query FLxHCIv
sc query lci_proxykmd
sc query lci_proxywddm

If you get a RUNNING or STOPPED status then type this next command:

sc delete <drivername>

Then after executing all the commands please reboot your primary machine and try again with spacedesk.

ff11ff
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C:\Users\tarak>sc query lci_proxywddm

SERVICE_NAME: lci_proxywddm
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

ff11ff
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C:\Users\tarak>sc delete lci_proxywddm
[SC] OpenService: mistake: 5:

Access denied.

C:\Users\tarak>

spacedesk Lea
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Hi @ff11ff,
You have to run the command prompt as Administrator to execute this command.

ff11ff
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thank you everything works

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