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Jul 26, 2019 11:01 pm
49 Replies
Jul 29, 2019 4:48 pm
Hi @maksim,
This error indicates that the primary machine can be reached over the network but connection fails after the indicated connection time.
Possible reasons are the following:
1. Unstable network connection
- Is your network reliable/stable?
2. Error on spacedesk Primary Machine
- Is the server showing an error message bubble?
Possible reasons are the following:
1. Unstable network connection
- Is your network reliable/stable?
2. Error on spacedesk Primary Machine
- Is the server showing an error message bubble?
For assistance, please also refer to the troubleshooting chapters in our spacedesk user manual.
For further analysis, could you please send us the following info:
Primary machine
- Operating system (Windows 7/8.1/10)
- Graphics Adapter (AMD/Intel/Nvidia/Microsoft Basic Display)
- Network type (wired/wireless/USB tethering/WiFi Direct)
Secondary machine
- Viewer type (Android/iOS/Windows/HTML50
- Network type (wired/wireless/USB tethering/WiFi Direct)
Primary machine
- Operating system (Windows 7/8.1/10)
- Graphics Adapter (AMD/Intel/Nvidia/Microsoft Basic Display)
- Network type (wired/wireless/USB tethering/WiFi Direct)
Secondary machine
- Viewer type (Android/iOS/Windows/HTML50
- Network type (wired/wireless/USB tethering/WiFi Direct)
Looking forward to your feedback.
Mar 17, 2020 2:48 pm
hi, I also get this error so I join to this toipic.
my workspace:
[primary]
win 10
wirless/wired/
2 graphics card (Intel and Nvidia)
i don't have shadow play 🙂
[viewer#1]
win 10
wirless/wired/
[viewer#2] - it was just for test
android 9 huawei p 20 pro
wirless
1. Unstable network connection
- Is your network reliable/stable?
yes
2. Error on spacedesk Primary Machine
- Is the server showing an error message bubble?
no
i also notice when I try connect to primary machine display blink for a half second 🙂
Mar 17, 2020 3:05 pm
here is my <a href="http:// removed link " target="true">dxdiag
Mar 17, 2020 4:22 pm
Hi @aandrew,
posting links are not allowed due to security reasons.
Please attach the dxdiag file on your next reply.
Mar 17, 2020 4:46 pm
Hi @aandrew,
Thanks for sending your dxdiag info.
Did you already remove our spacedesk Driver on your primary machine?
I don't see it on your dxdiag info.
Did you get the error with our most recent spacedesk Driver version 0.9.33?
Mar 17, 2020 5:03 pm
thanks 🙂 I have old version installed, I just download newet ii and start work 😀 thanks and sorry for the confusion
Mar 19, 2020 2:16 pm
Hi @aandrew,
We are glad that it's working now with the latest version.
In case you encounter other issues just let us know.
We are always glad to receive user feedback.
In case you encounter other issues just let us know.
We are always glad to receive user feedback.
Mar 26, 2020 1:07 am
Kod błędu 2-5
Informacje o błędzie 0-5
Ciągle to pokazuje a sieć jest dobra
Mar 26, 2020 9:33 am
Hi @adlol22,
Did you notice any error message in the task bar's notification area on primary machine upon connection attempt?
Can you also tell us the following details:
- connection time below the error code/info
- viewer app type (Android/iOS/Windows)?
Can you also tell us the following details:
- connection time below the error code/info
- viewer app type (Android/iOS/Windows)?
For further analysis, could you please run dxdiag.exe click "Save All Information", save the output file then attach it on your next reply.
Mar 27, 2020 4:05 am
Nie
Czas połączenia 00:00:01
Windows
Plik wyjściowy wyśle za chwilę albo jutro
Mar 27, 2020 4:26 am
Przepraszam za spam niechcący
Mar 27, 2020 10:25 am
Hi @adlol22,
Thank you for sending your dxdiag.
Is this the dxdiag on your primary machine or secondary machine?
Thank you for sending your dxdiag.
Is this the dxdiag on your primary machine or secondary machine?
Based on the details, you don't have spacedesk Graphics Adapter currently installed in the machine.
Could you please check on the device manager (just run devmgmt.msc) of your primary machine if Display adapters -> spacedesk Graphics Adapter is present.
Could you please check on the device manager (just run devmgmt.msc) of your primary machine if Display adapters -> spacedesk Graphics Adapter is present.
Did you also notice any error notification in the task bar of your primary machine upon connection attempt?
Mar 27, 2020 5:29 pm
Dxdiag jest na komputerze głównym
Nie zauważyłem powiadomień na pasku zadań w komputer wejdę za chwilę
Dziękuję
Mar 27, 2020 5:31 pm
oprogramowaniem
Głównym
Mar 27, 2020 5:33 pm
na komputerze głównym przepraszam za blad
Mar 27, 2020 5:43 pm
Hi @adlol22,
Could you please verify if there's a spacedesk Graphics Adapter on your device manager's Display adapters.
If there's none, please try to run the spacedesk driver installer and click Repair, then check again.
Mar 27, 2020 10:16 pm
Hey,
I am experiencing the same issue as above. On primary device there is a balloon with "Error - driver not available" when I try to connect. Service goes to ERROR state and require to be OFFed and the ONed again ;).
Windows 7/64bit, nvidia, trying to connect to lenovo yoga 3 with Android 7.1.1. The devices can see each other (I mean primary machine is detected) but the connection is "closed by remote server".
And, indeed, cannot find spacedesk Graphics Adapter. There is spacedesk Mouse and Keyboard, but no graphics. When I run the installer again it says that it cannot repair, just remove :/
Mar 28, 2020 2:47 am
Tak znalazłem kartę graficzną space desk Graphics adapter
Mar 28, 2020 2:47 am
Tak znalazłem kartę graficzną space
Mar 28, 2020 2:48 am
Tak znalazłem kartę graficzną space desk
Mar 30, 2020 10:10 am
Hi @turkot,
spacedesk Graphics Adapter in device manager are only available in Windows 10 primary machine.
spacedesk Graphics Adapter in device manager are only available in Windows 10 primary machine.
For Windows 7/8.1 primary machine it is our spacedesk Hook Driver that is running in the background, and also not visible in the device manager.
To verify if it's running, just run Command Prompt as Administrator then type "sc query spacedeskHookKmode".
To verify if it's running, just run Command Prompt as Administrator then type "sc query spacedeskHookKmode".
For further analysis, could you please run dxdiag.exe on your Windows 7 primary machine, click "Save All Information", save the output file (dxdiag.txt) then attach it on your next reply.
Mar 30, 2020 10:14 am
Hi @adlol22,
Did you find the spacedesk graphics adapter in your Windows 10 primary machine's device manager?
Or if none, did you already tried the Repair option in our spacedesk msi installer?
Did you find the spacedesk graphics adapter in your Windows 10 primary machine's device manager?
Or if none, did you already tried the Repair option in our spacedesk msi installer?
Mar 31, 2020 10:17 pm
Hi @adlol22,
Did you find the spacedesk graphics adapter in your Windows 10 primary machine's device manager?
Or if none, did you already tried the Repair option in our spacedesk msi installer?
Tak znalazłem kartę space desk
Mar 30, 2020 3:14 pm
Hello @spacedesklea,
sc query spacedeskHookKmode tells me that service is up and running.
I am falling into maddness searching for an "attachment" button o.o
[edit] it showed itself before my eyes after a second post...
Mar 30, 2020 6:39 pm
Tak znalazłem kratę space desk
Graficzną
Mar 31, 2020 6:03 pm
Hi @turkot,
thanks for sending the your dxdiag info.
You said before that you have Nvidia, but according to your dxdiag info you have Intel HD 4600 graphics adapter.
Is your lenovo machine has dual graphics adapter?
Is your Nvidia, a Quadro type? Can you tell us the exact Nvidia device/model name?
Mar 31, 2020 8:14 pm
Well, @spacedesklea, indeed I see dual display adapters, Intel HD Graphics 4600 and NVIDIA Quadro K1100M. In Display/Screen resolution I see that I use only Intel, btw, Mobile PC Display, that appeared after installing spacedesk is present and can be configured as duplicate removed link
Apr 01, 2020 11:00 pm
Hi @turkot,
Thanks for the info.
So duplication works? but not with extension mode?
Thanks for the info.
So duplication works? but not with extension mode?
Could you please download the spacedesk_LateActivationDisable.zip here then right-click Extract files.
Inside you will find spacedesk_LateActivationDisable.cmd file, just right-click and run as administrator then reboot your primary machine.
After reboot, please try again with spacedesk.
Inside you will find spacedesk_LateActivationDisable.cmd file, just right-click and run as administrator then reboot your primary machine.
After reboot, please try again with spacedesk.
Apr 02, 2020 2:01 am
Mam kartę space desk
Apr 02, 2020 4:38 am
Hi i am having the same issue.
Possible reasons are the following:
1. Unstable network connection
- Is your network reliable/stable?
yes
2. Error on spacedesk Primary Machine
- Is the server showing an error message bubble?
no the primary machine has no error message
For further analysis, could you please send us the following info: Primary machine
- Operating system (Windows 7 removed link )
windows 10 pro
- Graphics Adapter (AMD/Intel/Nvidia/Microsoft Basic Display)
nvidia rtx 2060
- Network type (wired/wireless/USB tethering/WiFi Direct)
wired
Secondary machine
- Viewer type (Android/iOS/Windows/HTML50
windows
- Network type (wired/wireless/USB tethering/WiFi Direct)
wireless
Apr 02, 2020 4:44 am
oops i just got a error on the primary saying it "failed to plug additional display", i didn't see it before
also i would attach my dxdiag but i cant find the attach file button here 🙁
Apr 02, 2020 11:28 am
Hi @hashamallama,
What is the connection time? it's below the error code/info.
Attach option will be available after your first approved post, so by now it should be visible now on your side.
Attach option will be available after your first approved post, so by now it should be visible now on your side.
Apr 02, 2020 6:00 pm
Thank you, @spacedesk Lea, the change in registry (script) fixed the issue.
spacedesk works great 🙂
Apr 02, 2020 10:19 pm
Pomoże mi ktoś
Apr 03, 2020 9:13 am
Hi @adlol22,
Could you please try to update your AMD Radeon(TM) R5 Graphics driver, you can download the latest driver version here: https://www.amd.com/en/support
Then after that, please run dxdiag.exe again, and send us an updated dxdiag info.
Apr 03, 2020 9:14 am
Hi @hashamallama,
Thanks for sending your dxdiag info.
Is spacedesk Driver currently installed in your primary machine?
Based on your dxdiag, no spacedesk Graphics Adapter in there.
Could you please check on your device manager, just run devmgmt.msc then find it in Display adapters.
Is spacedesk Driver currently installed in your primary machine?
Based on your dxdiag, no spacedesk Graphics Adapter in there.
Could you please check on your device manager, just run devmgmt.msc then find it in Display adapters.
Apr 05, 2020 1:13 am
Pobrałem oprogramowanie AMD ale dalej pisze kod błędu 2-5 informacje o błędzie 0-5 ale! Czas połączenia 00 00 02
Apr 05, 2020 4:47 am
hey @spacedesklea
so i went on device manager and under Display adapters it says i have spacedesk Graphics Adapter and NVIDIA Geforce RTX 2060
Apr 06, 2020 11:42 am
Hi @adlol22,
Could you please try the following on your primary machine:
- open spacedesk server window, click the menu button and select Clear All Display Settings
- run services.msc, find spacedeskService then restart it
- run devmgmt.msc, open to Display adapters -> spacedesk Graphics Adapter, right-click disable then enable it.
After the steps above, please try to connect again, then let us know the result.
If problem is still there, please send us the following:
1. updated dxdiag info (run dxdiag.exe again and Save All Information)
2. all the spacedesk etl log files in C:\Users\Public\spacedesk_logs folder
3. spacedeskSetup.log file located in C:\Users\Public folder
4. Go to C:\ProgramData\Microsoft\WDF, then save the (2-more) most recent WudfHost_ext__xxxx.dmp files.
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.
1. updated dxdiag info (run dxdiag.exe again and Save All Information)
2. all the spacedesk etl log files in C:\Users\Public\spacedesk_logs folder
3. spacedeskSetup.log file located in C:\Users\Public folder
4. Go to C:\ProgramData\Microsoft\WDF, then save the (2-more) most recent WudfHost_ext__xxxx.dmp files.
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.
Please save all the requested files in one folder, zipped it then attach it on your next reply.
Apr 06, 2020 11:51 am
Hi @hashamallama,
Do you have Nvidia ShadowPlay/screen recording currently running on your primary machine?
Could you please right-click disable and enabled spacedesk Graphics Adapter in device manager then run services.msc, find spacedeskService and restart it.
Then try to connect again and if you still get the same error, please send us the following:
- all the spacedesk etl log files in C:\Users\Public\spacedesk_logs folder
- go to C:\ProgramData\Microsoft\WDF, then save the (2-more) most recent WudfHost_ext__xxxx.dmp files
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.
Then try to connect again and if you still get the same error, please send us the following:
- all the spacedesk etl log files in C:\Users\Public\spacedesk_logs folder
- go to C:\ProgramData\Microsoft\WDF, then save the (2-more) most recent WudfHost_ext__xxxx.dmp files
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.
Please save all the requested files in one folder, zipped it then attach it on your next reply.
Apr 07, 2020 3:05 am
hey @spacedesklea
I do not have ShadowPlay/screen recording currently running on my primary machine
Also its working now after following those steps, thank you very much!
Apr 07, 2020 9:05 am
Hi @hashamallama,
We are glad to know that it's working now on your side.
In case you encounter other problems, just let us know.
In case you encounter other problems, just let us know.
May 17, 2020 6:31 pm
Hello.
I have Windows 7
When connecting, an error 2-5 and 0-5 (connection time 00:00:01)
A message pops up in windows - the driver was not found
help me please
May 18, 2020 5:50 pm
Hi @tuurs,
Could you please run dxdiag.exe on your primary machine, click "Save all information", save the output file (dxdiag.txt), then attach it on your next reply.
Could you please run dxdiag.exe on your primary machine, click "Save all information", save the output file (dxdiag.txt), then attach it on your next reply.
PS: Attach option below the text editor will be visible after first or second post.
May 19, 2020 10:13 am
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