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Error code. 2-5 Error Info 0-5  


EricGili
Posts: 3
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(@ericgili)
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Joined: 4 months ago

It says: (Secondary Machine)

Disconnected by the server error

Error code. 2-5 Error Info 0-5

Connected time: 00:00:01

In the (Primary Machine) :

Status: ON (idle)

And in the Network Connections (remote) windows does not appears the secondary machine.

Both of them have the latest update, including all the drivers in the primary machine. 

This problem started with the Beta III v0.9.45, because I did not change any setting since then, it just appeared with the Beta III v0.9.45 version.

Thanks.  

- Primary machine operating system : Windows 10
- Secondary machine operating system : Android

- Primary machines's Graphics adapter :Nvidia
- Network connection type: Wired

9 Replies
spacedesk Lea
Posts: 1455
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Joined: 2 years ago

Hi @ericgili,
Did you notice any error notification on your primary machine upon connection attempt?
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", save the output file (dxdiag.txt) then attach it on your next reply.

PS: Attach option should be visible below the text editor after your second post.

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EricGili
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Hi @spacedesk Lea,

No, the only thing could be that on the status says "ON (idle)"

 

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Vov4ik
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I have the same problem

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Vov4ik
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trying to attach file..

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Vov4ik
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here my diag file

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spacedesk Lea
Posts: 1455
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Joined: 2 years ago

Hi @ericgili,

Thanks for sending your dxdiag.
It shows that you have a splashtop driver on your machine.
Please remove/uninstall splashtop before using spacedesk.
For more info, please check Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/##incompatible-driver.

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spacedesk Lea
Posts: 1455
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(@spacedesklea)
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Joined: 2 years ago

Hi @vov4ik,

Thanks for sending your dxdiag.
Did you notice any error notification on your primary machine upon connection attempt?
Did you also get "Connected time: 00:00:01" below the error code?
What is your secondary machine (Android/iOS/Windows)?

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Vov4ik
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Posted by: @spacedesklea

splashtop driver

sorry but I don't understand what is "splashtop driver" and don't know what to look for.

my secondary machine's OS is Windows 10.

yes, there was  "Connected time: 00:00:01" after error massege 

and this error message (in attached file) was on secondary machine.

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spacedesk Lea
Posts: 1455
Moderator
(@spacedesklea)
Illustrious Member
Joined: 2 years ago

Hi @vov4ik,
splashtop driver was found on @ericgili's machine based on his dxdiag info.
While on your dxdiag, no splashtop so you don't have to look for it.

In the meantime, we would like you to send us debug logs on this issue.
Please download the spacedesk diagnostic script here, then extract it.
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app - then will disconnect with error code), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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