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Error code 2-5  


ricardo75
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Necesito ayuda para eliminar lo siguiente:

Error Code: 2-5

Error info: 0-5

 

Pc: Sistema operativo windows 10

Procesador intel Core i5

Android 10

Muchas gracias

16 Replies
spacedesk Lea
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Did you notice any error notification in the primary machine upon connection attempt?
Do you have third party antivirus software installed?
For further analysis, could you please run dxdiag.exe on your primary machine, click "Save all information", save the output file (dxdiag.txt) then attach it on your next reply.
PS: Attach file option will be visible after your second post.
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Piter
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hello, I'm having the same problem, I can send my dxdiag here?

 

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spacedesk Lea
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Hi @piter,
Did you notice any error notification in the primary machine upon connection attempt?
yes, please attach your dxdiag info here and take note that Attach file option will be visible after your second post.

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Piter
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Posted by: @spacedesklea

Hi @piter,
Did you notice any error notification in the primary machine upon connection attempt?
yes, please attach your dxdiag info here and take note that Attach file option will be visible after your second post.

Hello, no problem appeared on my main machine, only the error on the secondary machine.

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Carvalhal
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Hello I'm having the same problem, could anyone help me?

I alredy attached  my  dxdiag

Thanks

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Carvalhal
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Oh it's strange, when I post the reply it's saying that I can't attach a file, could you help me with this to Moderator?

Thanks

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spacedesk Lea
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Could you please check, attach option below the text editor should be visible now on your next reply.
By the way, did you notice any error notification on your primary machine upon connection attempt?
Please also check the troubleshooting chapter in our user manual. https://spacedesk.net/user-manual
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spacedesk Lea
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Hi @piter,
Thanks for sending your dxdiag info.
It seems that you have splashtop driver on your primary machine.
spacedesk cannot coexist with splashtop driver.
You should remove splashtop driver before you can use spacedesk.
For more info please check Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/##incompatible-driver.

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Carvalhal
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I looked at the user manual, an tried a lot of things but nothing worked, could you help me @spacedeskLea?

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spacedesk Lea
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Hi @carvalhal,
Thanks for sending your dxdiag info.
Is your primary machine currently running a Nvidia ShadowPlay/screen recording?

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Carvalhal
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No my primary machine isn't running Nvidia ShadowPlay/screen recording @spacedesklea

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spacedesk Lea
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Hi @carvalhal,

Thanks for the info.
Could you please try the following on your primary machine:
- run services.msc, find spacedeskService then restart it.
- try to connect a spacedesk client to reproduce the error code 2-5 issue
After the 2 steps above, please send us the following:
1. The most recent WudfHost_ext__xxxx.dmp files located in C:\ProgramData\Microsoft\WDF.
Note: ProgramData folder is hidden by default, in case you cannot find it you should enable first the "Show hidden files, folders and drives".
Just open a File Explorer -> View -> Options, on Folder Options window click View tab then click the "Show hidden files, folders and drives" to enable it then apply the changes.

2. All spacedesk_log_xxxx.etl log files located in C:\Users\Public\spacedesk_logs folder

Please save the files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Looking forward to your feedback.

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Carvalhal
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@spacedesklea I could locate the WDF folder, but it was empty.

Anyway, I attached the other files that you requested.

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spacedesk Lea
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Hi @carvalhal,

Thanks for sending the driver log files.
Unfortunately it's not conclusive enough, no error trace found in there.
If it's not too much to ask, we would like you to provide us a debug traces of our server during this issue.
Please confirm if it's ok for you, then we will send you some instructions on how to get debug traces on my next post.

By the way, what viewer type did you use? Android/iOS/Windows/HTML5?
Can you also tell us the connection time below the error code?

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Carvalhal
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Yes, no problem it's ok for me, but how I do that @spacedesklea?

I tried with Android and Windows

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spacedesk Lea
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Hi @carvalhal,
Please follow the steps below on how to get spacedesk server error traces:
1. Download 2019_spacedesk_server_debugging.zip here.
https://www.dropbox.com/s/eo8tol94pzh0u3n/2019_spacedesk_server_debugging.zip?dl=0

2. Extract files from 2019_spacedesk_server_debugging.zip, and in there you will find:
- spacedesk_DebugON.cmd - to enable error trace of spacedesk
- spacedesk_DebugOFF.cmd - to disable error trace of spacedesk
Please right-click the spacedesk_DebugON.cmd and run as administrator on your primary machine.

3. Download a DebugView application which is available here http://live.sysinternals.com/Dbgview.exe

4. Run the Dbgview.exe as administrator on your primary machine.

5. On DebugView Capture tab, make sure to check:
- Capture Win32
- Capture Global Win32
- Capture Events

6. While DebugView is open, run "services.msc" then find spacedeskService then right-click -> Restart.
You should find spacedesk traces by now on DebugView (e.g "SI: xxx, SE: xxx, SN: xxx, etc").

7. Then try to connect the spacedesk viewer again to reproduce the issue.
Please save the logs and send it to us for further analysis.

7. After getting the logs, please disable again the spacedesk traces by running the spacedesk_DebugOFF.cmd, then restart again the spacedeskService in services.msc.

Looking forward to your feedback.

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