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Error Code: 1-0 Err...
 

[Solved] Error Code: 1-0 Error Info: 0-4  


red2019
Posts: 3
Registered
(@red2019)
New Member
Joined: 6 months ago

I got Error Code: 1-0 Error Info: 0-4 on my android viewer app when I tried to connect.

Primary Machine: Windows 10 64-bit + Intel HD Graphics 630

2 Replies
spacedesk Marcel
Posts: 14
Moderator
(@marcelruedinger)
Active Member
Joined: 6 months ago

Error Code: 1-0 Error Info: 0-4 Connected time: 00:00:00
This indicates that either a third party firewall software is blocking the connection. Our you have an active VPN (Virtual Private Network) enabled which prevents connecting.
For more details please check the instruction manual https://www.spacedesk.net/user-manual

red2019
Posts: 3
Registered
(@red2019)
New Member
Joined: 6 months ago

Yes, I have Hide.me VPN installed. I tried to disable it and it worked.

The VPN has user interface settings, I also tried to add spacedeskservice.exe on the exception list (the same suggestion you have if there's a third-party firewall), it works now even without switching off the VPN.

Thank you for the support!

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