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error code: 1-0; er...
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error code: 1-0; error info: 0-4  

Posts: 2
New Member
Joined: 9 months ago

Trying to connect android phone (motorola) to W-10 Dell laptop using the server and client software. I get: Display disconnected by server; disconnected due to error; error code: 1-0; error info: 0-4



1 Reply
spacedesk Lea
Posts: 992
Illustrious Member
Joined: 1 year ago
This error code indicates that the viewer cannot find the Windows server on the network.
Possible reasons are the following:
- spacedesk server turned OFF, open the spacedesk SERVER window by clicking the tray icon then check if the status shows OFF, then switch it to ON via menu button.
- third party firewall software or antivirus with own firewall settings that blocks spacedeskService
- primary or secondary machine connected to VPN (Virtual Private Network)
Please also make sure that both primary machine and android device are connected on the same local area network and the network is reliable/stable.
For assistance, please also refer to the Troubleshooting Network Connection chapter in our user manual. 
Looking forward to your feedback.

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