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fsdfsdfsdfs
Posts: 3
Registered
(@fsdfsdfsdfs)
New Member
Joined: 1 month ago
 
whenever I tried to connect to my Android, this message is always displayed (connected - the display is off). I rebooted my computer several times, but it still didn't work. Please provide me with help so that I can get rid of this problem.

Main PC - 64-bit version of Windows 10, Intel i5-6500

Secondary Machine - Android

Connection - WIFI
thank <a href=" removed link " target="true">PC error screenshot
1 Reply
spacedesk Lea
Posts: 1070
Moderator
(@spacedesklea)
Illustrious Member
Joined: 1 year ago

Hi @fsdfsdfsdfs,
When it shows display off status on viewer app, did you check on your primary machine's display settings window if there's a detached second display there?

Can you also check the spacedesk SERVER window (just click the spacedesk tray icon), if the status shows ON (connected) or ON(idle) during display off?

For assistance, please also check our user manual. https://spacedesk.net/user-manual

For further analysis, could you please run dxdiag.exe on your primary machine, click "Save All Information", save the output file (dxdiag.txt) then attach it on your next reply together with your screenshots.

PS: Posting links are not allowed. "Attach" option will be visible below the text editor after your second post.

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