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Error  


Aw0k3NN
Posts: 1
Registered
(@aw0k3nn)
New Member
Joined: 4 weeks ago

Error code : 1-2-3-0

Error info: 0-3-5-4

1 Reply
spacedesk Lea
Posts: 272
Moderator
(@spacedesklea)
Noble Member
Joined: 6 months ago
Hi @aw0k3nn,

This error indicates that the primary machine can be reached over the network but connection fails after the indicated connection time.
Possible reasons are the following:
1. Unstable network connection
   - Is your network reliable/stable?
2. Error on spacedesk Primary Machine
   - Is the server showing an error message bubble?
For assistance, please also refer to our troubleshooting chapters in our user manual:
- Troubleshooting Network Connection 
- Troubleshooting Primary Machine 


In case troubleshooting did not help, could you please run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply, along with the details below:
Primary Machine
- operating system (Windows 7/8.1/10)?
- graphics adapter / GPU (AMD/Intel/Nvidia/Microsoft Basic Display)
- network type(wired/wireless/USB tethering/wifi direct)
Secondary Machine
- viewer type (Android/iOS/Windows/HTML5)
- network type(wired/wireless/USB tethering/wifi direct)
Looking forward to your feedback.
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