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[Solved] Error  


rising456
Posts: 2
Registered
(@rising456)
New Member
Joined: 1 month ago

"Disconnected by server error, Error code: 2-5-6-9-, Error info: 0-5-8-19,Connected time: 00:00:12"

 

2 Replies
spacedesk Lea
Posts: 272
Moderator
(@spacedesklea)
Noble Member
Joined: 6 months ago
This error indicates that the primary machine can be reached over the network but connection fails after the indicated connection time.
Possible reason is an error in primary machine.
Did you notice any error message bubble on you primary machine upon connection attempt?
Is your primary machine Windows 10 + Nvidia graphics adapter and with Nvidia ShadowPlay/screen recording running?
If yes, please disable the Nvidia ShadowPlay/screen recording for spacedesk to work.

For more details, please refer to our Troubleshooting Primary Machine chapter in our user manual. 

In case problem still persist, could you please run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply, along with the details below:
Primary Machine
- operating system (Windows 7/8.1/10)?
- graphics adapter / GPU (AMD/Intel/Nvidia/Microsoft Basic Display)
- network type(wired/wireless/USB tethering/wifi direct)
Secondary Machine
- viewer type (Android/iOS/Windows/HTML5)
- network type(wired/wireless/USB tethering/wifi direct)

Looking forward to your feedback.
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rising456
Registered
(@rising456)
Joined: 1 month ago

New Member
Posts: 2
Posted by: @spacedesklea
This error indicates that the primary machine can be reached over the network but connection fails after the indicated connection time.
Possible reason is an error in primary machine.
Did you notice any error message bubble on you primary machine upon connection attempt?
Is your primary machine Windows 10 + Nvidia graphics adapter and with Nvidia ShadowPlay/screen recording running?
If yes, please disable the Nvidia ShadowPlay/screen recording for spacedesk to work.

For more details, please refer to our <a href=" removed link " target="true">Troubleshooting Primary Machine chapter in our user manual. 

 

In case problem still persist, could you please run dxdiag.exe on your primary machine, click "Save All Information" then attach the output file (dxdiag.txt) on your next reply, along with the details below:
Primary Machine
- operating system (Windows 7 removed link )?
- graphics adapter / GPU (AMD/Intel/Nvidia/Microsoft Basic Display)
- network type(wired/wireless/USB tethering/wifi direct)
Secondary Machine
- viewer type (Android/iOS/Windows/HTML5)
- network type(wired/wireless/USB tethering/wifi direct)

 

Looking forward to your feedback.

Had to manually allow spacedesk through firewall on the viewer and disabled shadowplay on the main pc. Works now thanks.

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